Shish Kitchen Reviews Summary

Food Quality

Pros:

• "Really yummy food on the lunchtime menu, that was reasonably priced for the quality."
• "Food was beautifully prepared and presented and I will be visiting again."
• "Very good quality Turkish food. Staff are friendly and helpful. Atmosphere is very good."
• "The food is exquisite and authentic. Good quality meat, cooked to perfection."
• "Delicious food. Friendly staff. Great service. Great atmosphere!"
• "The food was amazing... Presented well and looked delicious."
• "The food was delishious and good value for money."
• "Food was really well cooked. Has the mixed seafood grill and was cooked perfectly."

Cons:

• "I thought the price of the meal a little higher than the quality delivered; so I give 4 stars out of 5."
• "The only downfall was the service... Not very attentive apart from the young female waitress."
• "3 of our party order cop shish which was extremely salty."
• "Generally the food was really good just the beef in the main dish lacked seasoning."
• "The only thing that gave the beef any taste was bbq sauced on it and the mash was quite bland."
• "Their menu in the restaurant is 30% more compared to the one on their website, this is a significant difference."
• "The only 3 Things That Let Their Side Down Was 1. The Chips Were Hard And Dry 2. They Didnt Give Enough Rice In Any Of The Three Orders That Contained Rice 3. The Food Was Very Cold."
• "The pure arrogance of the manager was disgraceful."

Service and Staff

Pros:

• "Staff were so helpful and courteous, really looked after our table, nothing was too much trouble."
• "Very friendly and welcoming staff, fresh tasty food and lovely atmosphere."
• "We were served by Andrea and she was very kind and helpful."
• "Service came with a smile and was both welcoming and accommodating."
• "All members of staff are polite, helpful and friendly, nothing is ever too much trouble."
• "The staff are helpful and although they are not rude, they are not the friendliest."
• "Staff are extremely polite (the girl who is the host)."
• "Service was friendly and timely, food was good with large portions."

Cons:

• "But the service was terrible. Staff are very rude and unhelpful, would benefit from some customer service training."
• "Staff was alright but they should more staff around as we had to keep waiting for someone to walk by to ask for something."
• "At first i didn't mind the place but then it got a bit too much when the stuff kept looking at our table and talking among themselves and just kept staring."
• "Service very good a bit pushy but they are busy so not a issue."
• "Terrible service. Waited over half an hour to order. Got drinks from the bar ourselves."
• "Really poor service.. Came at 19.00 three hours later served my food just arrived 22.01. No comp meze, staff lacked any panache."
• "Poor, poor service. Took nearly half hour to find an actual table, so we could be seated with the booked party (birthday party) in which we were confirmed guests."
• "Absolutely disgusting behaviour from the waiter. They have a dress code of ‘smart/casual’ and he was implying I leave the place because I didn’t fit within this category."

Ambiance and Location

Pros:

• "The restaurant is set out open plan, with plenty of room between tables."
• "Amazing place, lovely atmosphere and fantastic food."
• "Lovely local restaurant with a great bar and a lovely calm atmosphere."
• "Venue is lush and clean,Staff are welcoming and polite."
• "Really impressed, lovely food, we were a large party of 25+ and all orders came out perfectly."
• "The atmosphere is so amazing here. The staff were so welcoming."
• "A beautiful restaurant with lovely food. A wonderful place to take guest to eat."
• "The most amazing restaurant very good staff with a memory for a table of 12 I’ve never seen in my life."

Cons:

• "Do not be put off by the unusual location or decor."
• "There is plenty of parking outside, but it's not situated in an area of any beauty (a major road on one side & a car park the other!)."
• "When we went there were several parties booked in at the same time & the noise inside the restaurant was unbelievable."
• "On a sunny evening avoid sitting at the small tables near the windows unless you like the sun in your face."
• "Since the takeover it's not the same. Refurb is reflected in the new prices and the smaller portions."
• "Too expensive for bread, entertainment was amazing, if you could see it. Surely its best to have the band where you could actually see them play."
• "Yeah it was nice enough food, nothing special really but it was good to be able to sit outside. Although the outside scenery isn't much to get excited about."
• "From the outside this place doesn't look like much, but the food here is absolutely gorgeous."