Sainsbury's Reviews Summary

Customer Service

Pros:

• "Staff are always super helpful."
• "All staff were friendly and helpful."
• "Friendly staff always willing to help."
• "Very helpful staff and enough checkouts with people, as well as scanning machines."
• "The staff were polite and efficient."
• "Great welcome, very well trained staff who know where everything is or are willing to find it."
• "Staff members are nice and friendly."

Cons:

• "Disgusting terrible rude service!!"
• "However, there has recently been a drop in the level of customer service."
• "It's seriously pathetic that Sainsbury's management seem to think one member of staff for this entire section is acceptable levels of service."
• "Staff are very rude and abrupt in this particular store."
• "Really rude Customer Service staff."
• "Person at check out point was clearly bored."
• "Very disappointed with the cleanliness of the toilets on several occasions."

Product Availability

Pros:

• "Large, out-of-town Sainsbury's. Every service and product is stocked here."
• "This is a good Sainsbury's location. Large and full of choice."
• "Loads of deals and a big choice, fresh foods delivered daily."
• "Great selection of gluten free food."
• "Shelves were very well stocked."
• "A large Sainsburys with everything you expect."
• "The shop itself is always clean and well stocked."

Cons:

• "The poorest selection of sandwiches of any Sainsburys in the area."
• "Shelves empty, because never restocked every time the product is getting low."
• "Shop had plenty of bare shelves."
• "Shelves are very often very low or out of stock."
• "Half the shelves were empty."
• "The store looked a mess, half the shelves empty."
• "Shelves were understandably emptied in 2020 but many have not been fully re-stocked since."

Pricing

Pros:

• "The variety of bread that you may find in M&S or Waitrose is similar at a cheaper price."
• "Prices that are very competitive with other well-known and budget stores."

Cons:

• "Prices are not very competitive."
• "Prices are considerably higher than ever."
• "It would be nice to see genuine discounts across their product range."
• "Their prices are way above the German discounters still yet they are a bigger business that should be able to compete but don't."

Facilities

Pros:

• "Lots and lots of parking and a petrol station attached."
• "Multiple parking bays and toilets are available."
• "A petrol station is attached and offers better pricing than most competitors in the area, but be aware the carwash and tyre pump are almost always out of order."
• "Pharmaceutical, dentists, foreign exchange, and key cutting."
• "It also has a Starbucks and it appear to have free WIFI."

Cons:

• "The air and water machine is either out of order or turned off."
• "Many of the pumps in the petrol station are not working leading to queues at times."
• "The pharmacy is now permanently closed with no alternative being announced."
• "Although the car wash doesn't always work which is a big let down."
• "Used to have the best pharmacy in the area, but some clown at Sainsbury's HQ decided to close the Lloyd's in-store pharmacies."