Address: 204 Lightwoods Rd, Bearwood, Smethwick B67 5AZ, United Kingdom
Phone: +441214295916
Rating: 4.7
based on 326 reviews.
Service
Pros:
"The service from the team here today was exceptional."
"Service is great, the food have this street preparation feel to it which makes it very satisfying."
"Food and drinks are always faultless and of best quality. The staff are so welcoming they treat you like family and customer service is 5*."
"Surely anyone will love to stay inside for their hospitality."
"The staff were friendly, but clearly very busy."
"The waitress is so lovely and the owner I presume is very jolly and friendly."
"The service provided is very good and we got our drinks and starters rather quickly."
"The service was excellent, attention to detail, always making sure you are ok, even in very busy times."
Cons:
"We booked a table, yet still had to wait over 25 minutes (whilst standing) to be seated."
"I had to remind them about certain items but so what?!"
"1st and last time for me I’m afraid. Visited this restaurant in July 2022. Was seated right away but took a while for anyone to attend to us."
"Waited for over an hour whilst standing outside in the rain. We had booked a table but it made no difference."
"The customer service provided when things aren't right. My partner alerted the waitress about hair in his food as soon as he had seen it. The waitress was rude."
"I am a regular customer but today I had some guests from London and I took them to this restaurant because this my favourite place to eat with my family every Sunday but today I was not expecting that they will asking me to pay the bill before We finish our meal."
"The customer service I received was disgraceful."
"Terrible service. We were 8 person and every order came wrong."
Food Quality
Pros:
"The food quality was excellent with large portions, great prices and a wide range of dishes to choose from."
"The food and drinks are always faultless and of best quality."
"The food came quickly and was excellent and full of flavour. The lamb shank was very tender and tasted amazing."
"The food was amazing we ordered the shish lamb and the charcoal grilled chicken with yogurt."
"Food tastes amazing as always. Staff very friendly."
"The food is great and makes you want to come back for more. Portions are a decent size too."
"Great tasting food, cooked just right."
"Waaaaaw what an amazing experience from start to finish! The hot favourite was the lamb shish kebab! So tender and juicy!"
Cons:
"I had the salmon and it tasted frozen. Very dry and the veg it came with was rock solid, like it had just been reheated. Completely inedible sadly."
"The food was nice, but not spectacular or particularly impressive."
"Food came out but was not impressed at all. Was very bland and only warm(ish) not hot."
"This cozy little Turkish restaurant in Birmingham is an absolute gem. The food is great and makes you want to come back for more."
"The size of the meat portion is nothing like what you see in the menu's photos."
"The food was of poor quality, lacking flavor and creativity."
"Ordered a mixed grill. After eating all but the chop and had a bite it tasted foul."
"Ordered food for takeaway on ubereats, it tasted okay but it was very cold when it got to me."
Ambiance and Decor
Pros:
"The restaurant had a nice traditional decor."
"Place is always busy with a nice vibe."
"Unique always attractive and when it combines on everything becomes outstanding!"
"Mount Nemrut is a classic for our family dinner nights. Their warm styling, friendly staff and authentic Turkish food."
"The food is lovely and if you treat the staff with a bit of respect and love, they will accommodate your needs."
"The restaurant is small and cosy."
"I've lived in Bearwood for 18 months, and can't believe I hadn't found this place till yesterday. Mount Nemrut has everything - wonderful staff, fantastic food, and an atmosphere that feels like leaving the UK winter behind."
"Generous complimentary starter of salad olives dips and lightly flavoured bread."
Cons:
"Very cluttered restaurant. Far too much going on visually, fake flowers, statues, animals, wall hangings, laminated menus, are all very distracting and take away from the food on offer."
"Needs an update so it doesn’t feel like you’re sitting in somebody’s home."
"They have a bit problem with the parking."
"Nice staff and ok atmosphere but food wasn't great, it was at least 2-3 days old."
"Not Good for family with kids at all..as they have very tight space and lot of expensive alcohol bottles all over the place."
"The only reason I have not given the full 5 stars is due to little things such as the waitress will come to take your order before you have had a chance to read the menu."
"Great food, Great customer service, great starters (Yogurt and salad with fresh bread) for FREE, great tea and Baklava (Turkish sweets) at the end for FREE. Very good price. I recommend this restaurant to everyone from any nationality :)"