Invicta Mazda Northampton Reviews Summary

Customer Service

Pros:

• "A really good customer experience."
• "John Lau was excellent and made the collection of the vehicle really special."
• "Kept up to date frequently, everything explained and car was everything as described."
• "I’m very pleased with the new car which was so proudly presented to me."
• "The service I received from this garage was exceptional."
• "Very professional service, all the staff were friendly and welcoming."
• "The service from Jack has been fantastic from start to finish."

Cons:

• "I was very disappointed that the employee I spoke to hadn't listened to the issue that I was describing."
• "waiting a week for John (sales manager) to call me back after being told 4 days running he would."
• "I wouldn't buy from them again."
• "Please do not waste your time, with this dealership."
• "Adding £10 to her final bill for a courtesy car she never had, telling her she needs new brakes every year when she hardly drives anywhere."
• "Rather unpleasant experience. Left my Mazda 2 for DPF inspection due to DPF light flashing on the dashboard."
• "I was greeted at the showroom door hopefully to find my new car by the salesperson. He asked 'have you got an appointment' No I said 'well you will have to step outside'."

Dealership Experience

Pros:

• "Highly recommend this dealership."
• "Whole heartedly recommend."
• "Would highly recommend this dealer."
• "Our experience from the start of discussions with Mazda Northampton has been fantastic!"
• "This is the fifth Mazada we have had from Northampton Motors and would highly recommend. Great service as always and showroom spacious and covid safe."
• "The team at Mazda are amazing. They made you feel like family."
• "Thank you so much for a wonderful experience. Would definitely recommend."

Cons:

• "I have been a customer of this garage for over 7 years with my Mazda 6."
• "I was initially told the car would be under the warranty from an approved used car, but later discovered it was actually covered by a third-party insurance warranty."
• "Will recommend everyone I know to avoid Northampton Mazda at all costs."
• "Mazda and MX5s are fine. Northampton Motors we will never return to."
• "Absolutely appalling serving towards my mum when having her car serviced."
• "The staff 'appear' friendly and helpful but as soon as you have a problem they don't want to know."
• "Very poor customer service here."

Value for Money

Pros:

• "The service is excellent and my car is now in much better shape."
• "A small issue was identified on handover, but the company undertook to rectify it swiftly once a spare part was in stock and they came good on that promise."
• "The car was immaculate throughout and the one small niggle the car had was sorted out swiftly and professionally by Ollie and manager Anand."
• "He made sure I had my car on time and ensured I understood all the documentation and that I was fully satisfied with the purchase."
• "This was the best experience of buying a car I've ever had."
• "When I enquired about this car we were pleasantly surprised that they were able to deliver it to Southampton."
• "The whole process was flawlessly managed even though the sales case itself was a little different for the garage as I was exporting the car I have purchased."

Cons:

• "Really disappointing. Ended up paying £285 for a CX5 2nd service instead of the quoted £365 & £159 for 2 front brake pads being changed instead of the £290 quoted!!"
• "Went in for vehicle 4 year service. Told at lunchtime all ready to collect. 2 hours later phone call to say I needed front brakes pads & discs and would cost another £500 on top of service cost."
• "They could give no timescale but said it would be a number of weeks before anything could be done. Insultingly, Simon the sales manager offered us £2,800 trade in against another car."
• "I am not happy with the servicing, short engine was replaced on May 2018 for the 2013 Mazda 6 state, it cost me a lot of money."
• "Took my car back after 1month for its free MOT and got it back with a scuff on the bumper."
• "The car paintwork protection has average reviews and bit pricey."
• "I receive an email telling me there is a fault on the vehicle and the part is now available."