The Shoulder of Mutton - JD Wetherspoon Reviews Summary

Atmosphere & Location

Pros:

• "Popped into Wetherspoons, Ashby de la Zouch for breakfast with two friends on Saturday morning... the atmosphere was lovely, busy, but all staff had time for us."
• "A good spoons in a good location. Beer garden is big and has plenty of space and sun when it's out."
• "Inside the pub is open, with a wonderful bar well-lit by a skylight and small, more secluded seating areas to the side."
• "This one is the same but the actual building is really nice. Some real character in there and a good size beer garden."
• "Lovely big beer garden, pub is nicely done inside too and good atmosphere."
• "Nice atmosphere, great garden if the weather is good."
• "One of the most beautiful Wetherspoons I've ever had the delight of visiting."

Cons:

• "It seems that wherever you sit, unless it's in one of the alcoves, you get hit by a blast of cold air every time someone opens one of the many doors."
• "Not much to look at on kerb appeal from the front but looks can be deceiving!!!!"
• "The pub is right by a road, but still ok to sit outside."
• "Furthermore, it is extremely noisy, and there has often been drunk people yelling insults back and forth without intervention."
• "However a big gripe would be on a Saturday night the service at the bar is very poor."

Service & Staff

Pros:

• "Staff were very polite and they asked how our food was and cleared our table up."
• "Always a great choice of drinks. Very busy as usual but got served straight away."
• "The young lady behind the bar was helpful, friendly and welcoming - really seemed to enjoy her job."
• "The staff are very friendly and attentive."
• "Lovely bar and waiting staff though who always try to do their best."
• "Nothing is too much to ask, and I've had some really kind gestures from staff who cant do enough to help."
• "Friendly staff, great service."

Cons:

• "Staff need to learn to smile and speak to customers they all look like they hate working there."
• "First time visit after lockdown tables were filthy the floor was covered in food."
• "Sat for 35 mins trying to get the app and weblink to work but wouldn't. Staff kept walking past and ignoring my clear intentions to try and order."
• "Not so friendly staff on occasion, one time even telling the group i was with to 'stop ordering stupid stuff or get out.'"
• "It is quite dirty because the employees don't have much time to clean because of all of the customers they must serve."
• "rude staff. bug eyed and coke eyed manager looked like he was about to cry, incompetent and couldn’t give an answer when a request for a refund was issued due to staffs in capability of asking for a challenge 25 BEFORE"
• "The staff are rude the food is cheap and nasty. They all need training in customer service."

Food & Drinks

Pros:

• "Good value for money as with all Wetherspoons pubs."
• "A warm welcome, quick and cheap food."
• "Even though it was a busy Saturday, service was quick and food was presented well."
• "Excellent value for money food and drink wise."
• "Food is really nice and the bathrooms and whole place is kept clean and nice."
• "Great food, I ordered grilled halloumi and sweet chilli wrap and my friend had a mixed grill."
• "Food was simple but tasty and just what we needed."

Cons:

• "Very disappointing. This used to be a lovely place and was always worth a visit. Not now though. The food just appeared to be chucked on the plate and it did not taste as good as it used to."
• "Worst breakfast I have had at Wetherspoons, you can usually rely them so well, all 3 of us were disappointed."
• "Good for drinks but the food quality is terrible."
• "Had all the day brunch here, it was okay nothing special - eggs overcooked on some and one missing from another."
• "Rock hard cheese, can only assume it had gone off as it started going see-through. Raw egg, onion rings were disgraceful, also solid."
• "Food was awful, barely warm. Had to send one meal back."
• "The food is cheap and nasty."

Cleanliness & Maintenance

Pros:

• "Ladies toilets were very clean!"
• "Toilets nice, big and well maintained."
• "Always clean & tidy."
• "Spotlessly clean."
• "In perhaps the most modern and clean Wetherspoons in the country!"
• "Ladies, lavatories, located on the 3rd floor, were clean and fresh smelling."
• "Lovely interior and fantastic garden to the rear with amazing rattan furniture."

Cons:

• "It's a shame that there are always so many uncleared filthy tables."
• "Place needs a good clean."
• "Worst spoons I've ever been to, we keep coming back in the hopes it has improved but just gets worse. Dirty tables everywhere, unhelpful staff."
• "The cleanliness of the whole pub especially around coffee machine left room for great improvement."
• "The big let down was the bar top and all three tables we tried were swimming in drink and food and as sticky as hell."
• "Not the cleanest toilets and the floor could have done with a vacuum."
• "The toilets require some maintenance, as the toilet seats are wobbly and the toilet roll holders are broken."