Marquis of Granby Reviews Summary

Staff Service

Pros:

• "The staff are helpful, polite and quick without fussing."
• "Very cheery and efficient Australian waitress."
• "Staff are very friendly and accommodating."
• "The staff were all friendly though."
• "Staff were super helpful and friendly, and gave a dedicated area to us."
• "Staff were friendly, polite and really professional considering the pub was understaffed."
• "The lovely waitress jenny made all the difference what a lovely kind and caring lady she went the extra mile so thank you xxx"

Cons:

• "Just turned up for a carvery meal, staff are rude not interested."
• "Neither had a please or thank you."
• "The waitress couldn’t care less, and was argumentative."
• "Staff are rude not interested."
• "Upon enterance, service was extremely slow to get seated."
• "Waiter was very slow"
• "Staff ignored us when we arrived and got the order wrong."

Food Quality

Pros:

• "have been there on sundays for carvery, very nice food."
• "Had a delicious steak with pepper corn sauce and sweet potato fries very (generous portion aswell)."
• "The meal was gorgeous it was very nice I had the steak and it was cooked to a tee."
• "Our meal was delicious and the service prompt."
• "The Marquis' chicken, is an absolute triumph of Greene King culinary excellence!"
• "The carvery and steak with ale pie were splendid & good value for money."
• "Sunday roast was excellent: lots of tasty food with all the trimmings, all well cooked and served with a smile."

Cons:

• "The lasagna was cold and not properly cooked, the steak was pure fat."
• "Our roasts were cold and the Turkey had slimy skin."
• "The Salt-N-Pepa squid was like it had been sat there for days and was rockhard."
• "Awful roast dinner. Peas were like bullets and honestly could have cracked a tooth, meat was dry and had clearly been sitting under a heat lamp."
• "Chicken kiev... was over done. Very dry and chewy."
• "The roast was the worst roast that I have ever been served, the beef was as tough as boots."
• "The food was poor quality and the portion not even enough for a child."

Atmosphere & Decor

Pros:

• "Great place to eat, lovely atmosphere."
• "Fantastic family pub atmosphere."
• "Decor is quite modern and has a nice environment inside."
• "Lovely drinks and atmosphere."
• "Friendly and cozy ambience, nicely kept beer and wine."
• "The place is clean and well decorated with a very welcoming environment."
• "What an amazing little quirky bar and restaurant."

Cons:

• "The place lacked any ambience and atmosphere."
• "DJ was setting up and blasting music far too loud I could not hear my partner talking."
• "A sad sight to see... the outside might as well be 100% car park as there is nothing pleasant about sitting out there on uneven concrete & broken seating & no greenery at all."
• "The place was freezing due to air con up too high, and the music to do my head in."
• "It looks like there has been a change of management. And WHAT a change, unfortunately for the worse."
• "We sat in the garden which is lovely on a sunny day but neglected."
• "The toilets need some tlc."

Value & Pricing

Pros:

• "Enjoyed two all day brunch breakfasts for £14.99 which made a great, affordable trip out with my mum."
• "The carvery is superb value."
• "Always a great reasonably priced carvery."
• "A very pleasant experience and very reasonable in price."
• "Good value for money too."
• "Recommend the chicken tacos delicious, the chips delicious and roast beef amazing."
• "Food is pub grub but at a great price and good quality products."

Cons:

• "Got charged £3.50 for a coke which I find extortionate."
• "So disappointed. The two stars were for the prawn cocktail starters. Sorry my advice is don’t bother."
• "huge disappointment wouldn’t bother trying just drive past it’s a much nicer one just down the road definitely won’t ever come back to this place that’s for sure."
• "The adult roast dinners are the same size as the kids yet they charge you 3 times the price."
• "Used to be a great carvery. Now plated food. Wafer thin roast beef almost dissolved in gravy."
• "The vegan pizza was incredibly sticky and plasticky, and the chips were awful."
• "Sorry but never again."

Management & Staff Support

Pros:

• "Lawrence the manager stayed in contact with me over the 2/3 days we waited for somebody else to confirm that they weren't going to be there - so thanks for that."
• "Lawrence and his team made us feel really welcome."
• "The team staff chefs and manager went above and beyond to help me and my sister in law to organise my mums birthday for a big group of us!!"
• "Friendly, efficient staff who were very attentive and professional whilst being cheerful and welcoming."
• "The manager (I assume) was lovely and very apologetic."
• "Service & Staff were great, smiling and always helpful."
• "Really good service and friendly staff."

Cons:

• "We refuse to pay for the food and said we would pay for our drinks at this point he told us to get out in front of all the customers."
• "Turned up today at the empty pub to be turned away for Sunday dinner because there was no staff!"
• "I was the only person running the pub that day but to be honest I Couldn't care less as this should have been priority!"
• "The only 2 poor members of staff were completely in need of management support... they did their best with what little support they obviously got so NOT THEIR FAULT."
• "Management need to up their game as all staff looked unhappy and didnt want to be there."
• "We have visited this pub a number of times since lockdown, really would like to return however every time we visited the toilets had no soap."
• "This place use to be a Carvery and has gone down hill massively...I've never had to ask for a refund and leave a restaurant in my life ...really poor service."