The Grove Reviews Summary

Service

Pros:

• "Staff couldn't more friendly and helpful and the food was wonderful."
• "Ordering at the table worked incredibly well and super fast service."
• "The staff were attentive and our order was taken quickly."
• "Service is polite, efficient, and friendly."
• "The staff are always so welcoming and friendly."
• "Service was very helpful and attentive."
• "The service is so friendly and attentive and everything just seems so relaxed even when it's busy."

Cons:

• "Service was pretty bad for a Wednesday."
• "Sometimes the service is a bit on the slower side."
• "Food was good but the service was a bit on the curt side."
• "We had a booked table but were ignored for 10-15 minutes waiting at the check in station."
• "Service was also very slow."
• "The service from the bar staff was not the best though, they were a bit rude."
• "Poor customer service."

Food Quality

Pros:

• "The menu features a mouthwatering array of pub classics and modern twists on traditional dishes."
• "Sunday lunch (and while not strictly Sunday lunch, the fish and chips) was superb."
• "Lovely staff, roast was delicious."
• "Food beautifully cooked."
• "All meats are juicy and tender, and everything is accompanied by different sauces."
• "The food was absolutely fabulous!"
• "Enjoyed a delicious meal of sea bass; an incredibly well balanced dish in terms of flavours."

Cons:

• "However, be prepared to defend yourself from bees."
• "Glass was absolutely filthy. Toilets stink and bin overflowing."
• "The chicken roast, unfortunately, is bland and dry."
• "The food was a bit of a let down - my chicken looked a little pink and was sent back."
• "Pre-cooked Sunday lunch reheated is not good food."
• "The burger meals we got were really cold."
• "Unfortunately, the fish didn't taste very fresh - it had a strong smell."

Atmosphere

Pros:

• "Friendly, sophisticated, clean & do a very nice Sunday roast. Value for money which is hard to find in London."
• "The garden is so pretty and nice to chill in."
• "Great service & atmosphere."
• "A marvellous establishment, my girlfriends and I absolutely adore this spot especially on Sunday for lunch and drinks."
• "Atmosphere and look is excellent."
• "The atmosphere always feels like a proper English pub, very warm, traditional."
• "This is a great pub with a fantastic atmosphere and added bonus of a shuffle board."

Cons:

• "The place smells really bad. A mixture of toilet and stale and dump carpet."
• "It's just sad what this place has turned into."
• "Music was very loud early on in the evening."
• "Gets really crowded at the bar, one particular party on the night we visited took up that entire area."
• "Gets noisy as pub gets busier."
• "The place could do with a bit of TLC and where we were sat smelled a bit of toilets."
• "It’s gradually gone down hill and it’s not a particularly nice boozer."

Value

Pros:

• "For £26 for 2 lunches and two beers, pretty good value!"
• "Very reasonable pricing considering the location."
• "Quality for value is fantastic, everything was well prepared."
• "Plenty of choice at fine prices, Wines are also very good and great value."
• "Reasonably priced for the area."

Cons:

• "Drinks are slightly more expensive than everywhere else in the locality."
• "Price point on food and drink is excessively high for the area."
• "The food is good but soooo expensive."
• "The food is over priced and there is a lack of vegetarian options."
• "Terrible. Missus loves an espresso Martini. £10 for 125ml glass."
• "One pint of cider and one pint of lemonade and blackcurrant.. £10.40! Not worth half that."
• "Not great, £5 for a shandy, and £16 for burger and chips."

Technology & Facilities

Pros:

• "Ordering at the table worked incredibly well and super fast service."
• "The measures put in place to order drinks by app require your credit card details."
• "The online menu was really good as it had extensive allergy advice and you could sort by allergens."
• "Covid guidelines were followed well, and the outside area is well laid out and shaded."
• "Everything was Covid safe and the staff were very helpful."
• "Covid safety 5/5."
• "Plus stringent health and safety measures in place throughout so we also felt very safe during our visit to the Grove."

Cons:

• "However, the pub is let down by the app for ordering drinks and paying which is horrible - it takes too long and often fails."
• "It also seems like the system couldn't cope with the demand as I spent over 5 minutes waiting for the system to accept an order."
• "Restrictions are also over enforced with customers limited to one drink per plate of food."
• "The WiFi kept dropping out at our table."
• "Something is off with the stock management as well. 3pm on a Saturday and they're out of Paulaner weissbier and Guinness?"