Mithaas Restaurant Reviews Summary

Customer Service

Pros:

• "Staff are very friendly and helpful."
• "These beautiful people not only do good food! They do excellent customer service!"
• "The service is fantastic and the staff are super friendly."
• "The customer service was also amazing, they were available and took your order straight away."
• "Really friendly waiters and waitresses. Good atmosphere."
• "Service was pleasant. Thanks to the two ladies who served us on Sunday evening."
• "The service was so friendly, kind, adaptable, knowledgeable and professional."

Cons:

• "I kept being ignored although I followed the queue but everyone that were more than likely repeat customers just walked in and as they talked in their language they were always prioritised leaving the rest of us just waiting and waiting."
• "Due to lack of staff you may experience delay in getting food on your table."
• "Extremely rude staff, I can’t say enough about their rudeness."
• "The waitress was not friendly or welcoming."
• "The staff seemed not happy in serving and the plates were dirty."
• "Service not good at all. Not happy no next time."
• "Service not great ordered nans but still not ready when we went to collect 15 m wait."

Food Quality

Pros:

• "Amazing food, the best place to eat vegetarian food."
• "Food was delicious. Everybody enjoyed it."
• "Absolutely delicious food, staff is always friendly and welcoming."
• "Just the best food. Really tasty."
• "Delicious food and good portion sizes with many varieties of dishes."
• "The food was amazing - especially the chilli paneer and the dosa."
• "Food tastes exceptionally good! Very good value for money too and some of the best flavours a vegetarian can get in Leicester."

Cons:

• "Tasteless food for the price paid and service was rubbish."
• "Worst food ever. Crazy SALT & OIL levels in the food."
• "It's ok. The food was of average quality. The use of tinned potatoes for their rather tomatoes loaded sauce with a few tinned potatoes floating sums up my mediocre experience."
• "Some of the dishes slightly lacked in quality."
• "The veggie dishes are full of potatoes and other cheap ingredients which doesn't feel like value for money."
• "Very Low quantity and quality is not so good."
• "Very poor experience. Takeaway meal was floating with heavy oil and wreaked of garlic and onions."

Value for Money

Pros:

• "Good value for money."
• "Very good value for money."
• "£5 for a thali meal with 3 chapattis, rice, 2 curries, a savory treat, a sweet... Amazing value and great flavour."
• "Prices even for today are quite reasonable compared to most!"
• "Excellent value for lovely food. I ordered a 'Thali' which is a set meal consisting of 3 curries, 3 chapatis, a sweet, a savoury and a poppadum, all for a fiver."
• "Nice and relaxed and very good value for money."
• "Great tasty food and great value."

Cons:

• "Food is reasonably nice but a bit on the expensive side."
• "The amount of food given is questionable for the size of the Tali."
• "Quite costly."
• "The veggie dishes are full of potatoes and other cheap ingredients which doesn't feel like value for money."
• "There is too much oil and the fried food tastes like the oil has been reused again and again."
• "The biriyani was not served with any sides and when we asked the staff he just bought a small bowl of plain yoghurt."
• "We were accused of lying about the stuffing of a masala dosa."

Ambience & Atmosphere

Pros:

• "First time visiting. Lovely tasty food, excellent atmosphere and service."
• "Really friendly waiters and waitresses. Good atmosphere."
• "The ambience was great too."
• "Very friendly atmosphere and a great place for evening meals with the family etc."
• "Atmosphere very pleasant, food is of very high standard."
• "Inside the restaurant is clean, well laid-out and the decor is nice and minimal, but traditional."
• "Enjoyable experience eating at this south Indian restaurant."

Cons:

• "The tables are too small which makes the overall experience of dining inside uncomfortable."
• "Not particularly cosy but great food more than compensates."
• "Not the greatest atmosphere as a restaurant."
• "Although it took a while to come it was well worth it!"
• "Sometimes service can be a little slow."
• "It was popular and so service was a bit slow."
• "Just a pity the queues are long and sometimes their service can be slow."

Accessibility & Convenience

Pros:

• "Parking is easy and free for an hour just outside the restaurant."
• "Great location on the busy Narborough Road, not far from town but on the way to/from major routes in/out of the city."
• "Ordered 30 and they were made fresh, hot and fried and ready to collect within 30mins without any fuss."
• "Initially found difficult to park the car but found a Euro car park £2 for 24hrs in Weekend and it's walkable to this place in 8-10 mins."
• "The staff got us in on short notice on Diwali day."
• "Thank you Mithaas for providing such wonderful meals for key workers during the pandemic. A fantastic idea and hugely appreciated."
• "Quick and efficient service."

Cons:

• "Parking in the surrounding streets is difficult as it is predominantly resident parking only."
• "They don't always deliver (depends if they're 'too busy or not')."
• "Table service is often slow and many times food has come out at different times."
• "The waiters do not ask or take plates before the main course arrives. The staff had to be reminded of the drinks order too."
• "Service can be slow as the deli is very busy but nice and relaxed and very good value for money."
• "Service not great ordered nans but still not ready when we went to collect 15 m wait."
• "Tasty food but awful service as I had phoned previous day and travelled all the way from Merseyside with family to find that the place was closed."