"The food was stunning on both presentation and taste."
"AMAZING food with lots of gluten free and vegan options."
"Delicious hot drinks & pancakes."
"The bacon and scrambled eggs here on sourdough toast are to die for."
"The food was delicious - was a lovely atmosphere as well."
"The food is fantastic."
Cons:
"Some of the pancakes are not fully cooked (sticky mixture texture in the middle)."
"Pancakes were not cooked properly, bacon was undercooked as well and eggshell was found in the pancake."
"The pancakes (which is the best thing there) was not tasty that day."
"Sadly, they cannot make fluffy pancakes. The mixture is incorrect and they come out raw inside."
"Once the American pancake ordered was even raw."
"Charged £30 for raw pancakes."
"The food was absolutely cold."
Service
Pros:
"The staff were really apologetic and concerned about the issue."
"The servers/staff are friendly and attentive."
"Lee Is very friendly and makes lovely coffee!"
"The staff were very nice, especially Lee, even though it was busy."
"The staff were so attentive and friendly, we had our newborn in tow and the staff made us feel really welcome."
"The service was very friendly and you can see the owner takes great pride in ensuring customers are satisfied."
"The staff were all lovely and the food was incredible!"
Cons:
"The service was painfully slow."
"Service a tad slow."
"Visited again and the service was terrible - painfully slow, just for coffee and cake!"
"We queued outside and then inside for about 40 minutes."
"Felt like we were being being ignored."
"We were waiting for a very long time, almost an hour."
"We were left sat waiting for over 10 minutes to get a menu."
Staff Behavior
Pros:
"Each member of staff we dealt with had a big smile on their face and the waitress couldn't have been more helpful with our request for menu adjustments."
"The waiter Matt was very out-going and friendly who made the service enjoyable despite the uncontrollable circumstances of the weather."
"The management and team were friendly and attentive and we would definitely recommend a visit."
"They seem like a company that really do care about customer feedback and providing a great experience."
"The staff working here are very nice and helpful."
"The two gentleman that served us were called Lee and Anthony, they were so attentive and full of cheer."
"Staff was polite and professional."
Cons:
"The waitress who served us was nice but her colleague shouted at us when we were moving tables, very unprofessional and has put us off going again."
"Never in my life have I experienced such racism in a restaurant."
"Waiter was very rude! We changed tables had been waiting awhile when we asked the waiter to take our order he refused to take it and put us back of the queue just because of that he was avoiding us at all cost serving the other customers happily - there is some racism going on there."
"Had experienced some racism by the time we were done and stepping out."
"The host declined our request and was very rude."
"Poor attitude and terrible service."
"The way your staff speaks to guests is very rude and does not demonstrate good practice of hospitality."
Ambiance
Pros:
"A really nice place over near the Victoria Centre. Good food, decent coffee, amazing milkshakes! The salted caramel brownie milkshake is particularly excellent."
"The setting is wonderful with the feel of an old fashioned eatery with outdoor as well as indoor seating."
"It was a great atmosphere and was very cosy."
"The decor is light and airy and the atmosphere is relaxed."
"A lovely atmosphere, full of beautiful fairy lights."
"The atmosphere is quite casual and relaxing, perfect for when you're looking for places to have a comfortable chat with your friends."
"Atmosphere was lovely and well decorated."
Cons:
"Usually love this place, but unfortunately the last 2 times I've been its been so crowded and hasn't felt very covid safe at all."
"Maybe because of the location, the tables are too close together in the city centre store."
"The only down side I would say is that the tables are very close together."
"Atmosphere wasn't great as we were sat right by toilet, so people were queueing around our table and we had the hand drier going off constantly next to us."
"We waited for more than 20min for a table, people behind us in the queue were seated first."
"The table in front of us was vacant for half an hour at least and was still not clean from the last people who ate."
"The table and floor was so sticky."
Value
Pros:
"We ordered a banana biscoff split and a peanut butter pie which were both big servings and much better value for money than typical cafes or restaurants."
"Worth every penny over your standard Wetherspoons stuff."
"Price of menus is pretty reasonable and the amount of dish was enough to make the meal-deal."
"This place has some of the best desserts I've had."
"Great variety and value for money."
"For city centre location and quality, I think the prices were fair."
"Generous portions also."
Cons:
"It wasn't the greatest and honestly not worth the price."
"Overpriced coffee and the staff came to rush me to order more drinks after sitting just over an hour."
"Non dairy milks have additional cost."
"Sadly this place has gone downhill."
"Most of it isn't their fault but it still added up to a poor experience which is a shame as everyone I know loves this place."
"Health and hygiene needs to be improved before I come back."
"After 40 minutes wait the food arrived and it was stone cold and chewy."