The Dice Cup Reviews Summary

Atmosphere & Setting

Pros:

• "The place itself is atmospheric and the products are of high quality."
• "Lovely selection of food and drinks."
• "The food was lovely and shop was really well set up."
• "An amazing treasure trove of a store! Could easily spend all my time here, love my new dice."
• "This place is amazing. It's got a huge gaming area that is wheelchair-accessible via a ramp, and the entire cafe is laid out to be friendly for wheelchair users."
• "Space is open, warm and clean."
• "This place is a hidden gem in Nottingham."

Cons:

• "The experience was very much ruined by the lack of management of the kids and teenagers running around."
• "The games on selection to play was also quite limited."
• "Their food selection is basic, the interior is in serious need of decorating and they don't even serve alcohol! XD"
• "Some games are old, missing pieces and falling apart."
• "Tables are very tired, which is a shame and chairs are not the most comfortable."
• "The furniture is a bit old and the toilets might need a rework but that stuff comes with time."
• "However, size of windows makes temperature regulation tricky and it is often sweltering in the summer and quite chilly during the winter."

Food & Drink

Pros:

• "The food and drink is a bit pricey but was very nice (you'd never know it was vegan)."
• "Had amazing vegan cheddar and ham panini, hot chocolate and strawberry milkshake with whipped cream. Best comfort food ever!"
• "Great food (with a vegan menu)."
• "The full menu, every single item, is vegan."
• "Food was delicious and really good prices!"
• "Food we tried was delicious and coffee drinks were yummy as well!"
• "The food (all vegan) is excellent and good value."

Cons:

• "But they let us down big time with the drinks, it is 'vegan friendly' so they have alternate milk options, that's all fine but they don't actually have NORMAL milk."
• "Unfortunately this place had really really garbage vegan food."
• "Found several hairs in different items of food."
• "The panini was terrible and just inedible, the burger was ok, and the chips were awful."
• "However, the food is pretty lacklustre, and they only serve vegan. Drink options are terrible."
• "The drinks were all great but I hated the food."
• "While the price for entry is cheap, the additional prices for drinks and food can be high, especially for their average quality."

Service & Staff

Pros:

• "Friendly and Knowledgeable staff. Always find time to teach new games and introduce you to new comic books and RPGs as well."
• "Special thanks to Amy who always ensures that any questions or issues are dealt with and to Lewis who has been exceptionally helpful with some issues I had encountered with my ticket order."
• "5* for the customer service."
• "The staff go above and beyond to welcome people while providing an excellent standard of customer service."
• "Very friendly staff who also came by to clear plates."
• "The staff are all very friendly, and go out of their way to be helpful."
• "The staff are really friendly and knowledgeable."

Cons:

• "The staff seemed confused over pricing and charged us and another group different rates for same situation."
• "Please don't go here the store will not protect you or care if you're under threat or harm they will kick you to the kerb."
• "The staff were ok. Not overly interested in people."
• "I arrived at 10:15pm on a Thursday, to find out that they had closed early."
• "However not great customer service- took them literally 4 hours to clear up our plates from our table and took 30 mins for a latte."
• "Rude staff, and just an all round weird management plan."
• "The staff is very friendly. Although if they say 'I come back to you in a minute' or 'I'll send someone' well... they never do."

Pricing & Value

Pros:

• "Price wise on a Thursday at least is very affordable and for me this is the best part."
• "Prices are really reasonable too."
• "Prices quite reasonable for food. Drinks are pricy and I didn't rate the diet coke."
• "Apart from that they also had pretty good food, with good prices and decent service."
• "They have a good selection and the price per person to play is very reasonable at £6pp without a time limit."
• "Great price for use of location at only £1 per person."
• "Prices are very reasonable."

Cons:

• "The cost to sit and play a game was quite high especially since we were ordering food."
• "The food and drink is a bit pricey."
• "It can get very expensive if you have a large group so bring your own games."
• "The £6 rate is great for long sessions only."
• "Have been going for years but recently the only way you can get a guaranteed table is by booking."
• "The food and drink is a bit pricey."
• "While the price for entry is cheap, the additional prices for drinks and food can be high, especially for their average quality."