Pizza Hut Restaurants Reviews Summary

Food Quality

Pros:

• "The pizzas were very delicious 😋."
• "Rack of ribs with chips and onion rings was awesome, decent size portion that melted in the mouth."
• "The pizza was amazing and the salad bar was unlimited so food in your tum you have a great time."
• "Food in Pizza Hut was amazing, good quality pizza and they definitely having a unique selling point with how they do their bases!"
• "The food was really good."
• "The pizza was very good and really tasty."
• "Food was delicious."

Cons:

• "Ok. My children enjoyed it. I had pepperoni pizza swimming in grease."
• "Our food was left under heat light for at least 20mins, it was barely warm."
• "But when the food arrived it wasn’t properly cut and the pizza dough was hard and altogether the pizzas were tasteless."
• "Pizzas were nice, except for the thin crust ones, very chewy and greasy."
• "The pizzas didn’t taste good and were very chewy."
• "Their pizza is awful and has no taste."
• "Both Pizzas were undercooked...was like eating uncooked dough."

Service

Pros:

• "Friendly staff and able to accommodate a 7 person visit easily."
• "All the members of staff were really helpful and happy!"
• "Every member of the team couldn't do enough for us."
• "Staff were very friendly but when we couldn't order online it took a long time to get anyone's attention."
• "The staff are very friendly and always happy to help, they even try to help you save money by telling you the cheapest options for your selections."
• "Brandon was our waiter and we had the best service ever."
• "The staff are incredibly friendly and helpful."

Cons:

• "Table not cleared at all during our visit."
• "Not a single person in that place able to take charge and be proactive."
• "Sat for almost 45 minutes before dirty plates were taken away."
• "Staff appeared to be more interested in getting us to order via their app."
• "Filthy, staff hanging around behind the bar having a chat a drink."
• "Service was awful."
• "Staff were completely incompetent on this visit."

Cleanliness

Pros:

• "Great location next to a cinema."
• "Counters were separated for veg and non-veg that is truly noteworthy."
• "It is always very clean and inviting, with a lovely atmosphere."
• "Clean and tidy restaurant with decent seating and parking."
• "The salad bar was fresh and clean."
• "Nice and quiet, great people serving and a genuine nice place to go at the moment."
• "The establishment was very tidy."

Cons:

• "Seat was filthy on arrival, floor and seats had crumbs and dirt all over it."
• "After dropping something on the floor I saw how dirty underneath the tables were."
• "Restaurant generally quite messy/unkempt with multiple tables with dirty plates."
• "We were seated at a soaking wet table and chairs."
• "The salad bar was dirty."
• "The cutlery was dirty, and even asking for a clean set wasn't enough to get some without dirt on them."
• "Toilets dirty, tables dirty, seats dirty."

Value

Pros:

• "I wish the price was lower because then I would go more often because the food is really nice."
• "Good price for the food, unlimited drink, salad bar, a starter and pizza for £15.99."
• "The kids menu was incredibly good value for money."
• "Great tasting pizza, garlic bread and unlimited salad."
• "I defo recommend going for one of the deals as you save a lot of money!"
• "It cost £62 in total for 4 of us which is not bad at all these days."
• "Although all in all the pizza was good enough for a reasonable price!"

Cons:

• "Was charged more than was advertised on the board outside but management rectified this."
• "Massively overpriced for sub-par food."
• "Regardless it's an overpriced unattended buffet."
• "For what we ordered it was definitely over priced."
• "Nearly £20.00 for one pizza and it really isn't worth that price."
• "I do not agree with huge companies like this charging more on weekends than weekdays."
• "Very poor service, I have never seen nothing like it in my life!!!"