Copper Mapperley Reviews Summary

Atmosphere & Decor

Pros:

• "Love the atmosphere and decor."
• "Lovely decor and ambience, the service was also satisfactory."
• "The venue's ambience and the staff were nice."
• "It was such a good environment, the place was clean and tidy and had a nice atmosphere, very laid back and made for a perfect afternoon."
• "Been here a few times and its a really relaxing environment with great food."
• "Nice place to eat in Mapperley and they have a comfortable garden out back for when the sun's out."
• "Lovely place inside with nice decor."

Cons:

• "Plus… very pungent smell - like sewage in eating area!"
• "Smells awful in here like sewage unfortunately our visit wasn’t great, the waitress was inattentive and all over the place."
• "Table sticky and not cleaned very well."
• "The menus and the tabletop were sticky, the salt and pepper pots were absolutely filthy."
• "No atmosphere and poor service as we were left waiting to order at the bar with no acknowledgement."
• "Are you a pub or restaurant??? Was expecting a relaxed meal with friends but the place was rammed with rowdy drinkers and had to shout to be heard by my friend across the table."
• "Seemed nice until a guitar playing musician started playing and singing was too loud and had to shout to talk."

Food Quality

Pros:

• "The food is top quality and the staff are amazing."
• "Local bar dinner offering good food and great breakfasts."
• "The food was excellent and even when a member of the party did nor like their dish it was not a problem changing it for something else."
• "The food was perfectly acceptable :)"
• "Delicious out of the ordinary food."
• "Food really good and served piping hot."
• "The food was beautifully cooked and hot."

Cons:

• "The meal was dry and tasteless - the ciabatta was soft and un-toasted and the eggs over cooked."
• "I had the pie, which was fine but a bit stodgy."
• "Nice atmosphere but the food was bland. Asked for a medium rare steak which was rare and the vegetables were soggy and flavourless."
• "Chose Mac n cheese - tasted like out of a can & the broccoli on top was over cooked."
• "Very disappointed, waiting 30mins only for our breakfast being served cold."
• "Food was nice but felt like it was warmed up plus not that hot."
• "Had the cod and chips and have to say it was really flavourless and cod was gooey and looked grey not white."

Service

Pros:

• "Staff are friendly and helpful and nothing is too much to ask."
• "Good service and good value for money."
• "I am giving 4stars because the staff are lovely, especially the young man who went one step further and put candles on cake."
• "All staff welcoming. Dropped in for breakfast, taken to a table for 2, not prebooked and enjoyed a tasty, hot, cooked English breakfast with a cafe latte."
• "The staff were attentive and friendly."
• "Staff are all so welcoming and the food is on point :)"
• "Staff are friendly and very attentive."

Cons:

• "Appalling customer service, Rude Manager, don’t go…"
• "The staff then came to tell me there were no sausages as the chef had forgotten to defrost them."
• "Very disappointed with service. Staff were very unhelpful and looked as if they hated the job, everything was too much trouble."
• "We waited 20 minutes just for our drinks. Another customer went up and asked how long their food is going to be as they been waiting over an hour."
• "Service is slow: guy at the bar/till looked miserable and took a while for basic tasks."
• "35 min wait for our sandwiches and it was awful 😢 it overcooked steak 🥩 with soggy onions and cold ciabatta bread nothing like the description."
• "Awful customer service (manager Jack)"

Value for Money

Pros:

• "Breakfast and drink under £11.00."
• "Good service and good value for money."
• "Took advantage of the lunchtime offer. Excellent value for money."
• "Tried the meal deal, 2 mains for £13.. and thought it was good value for money, although 2 drinks came to more than the food!"
• "As usual, good food, well managed, great staff."
• "Tried the meal deal, 2 mains for £13.. and thought it was good value for money."
• "Service was really good and the meals, I thought were good value."

Cons:

• "For what they charge, you could get the same quality (if not better) for half the price over the road at the spoons."
• "Lovely atmosphere but why charge £1.60 for a small bottle of tonic .???nearly as much as the Gin. A large bottle from the supermarket is 45p."
• "Had desert thought that was expensive too."
• "£20 isn't too bad a price for this time of year but left hungry."
• "Thick cut bread sandwiches which should be tiny thin one-mouthful sandwich! An ENORMOUS scone(with jam and cream) and an odd piece of possibly bakewell tart."
• "Very overpriced will not be back in a hurry."
• "Pancakes were tiny and overpriced."