The Black Horse Reviews Summary

Service

Pros:

• "The service is great with very friendly staff serving us."
• "Service was okay, staff were very pleasant."
• "Service was good and efficient in person."
• "The staff are always friendly, professional and courteous."
• "Staff are attentive, polite and seem happy."
• "The staff were friendly and very efficient."
• "Food was great, service was quick, and the staff were amazing & very friendly!"

Cons:

• "So much unfulfilled potential in this place."
• "Very disappointing lunch time experience."
• "Hit and miss venue. Sometimes the food on the menu is available and other time they are short on the food as well the drinks!"
• "Staff are nice but service could be better: it all seemed a bit disorganised."
• "We were told on arrival we would have to go to the bar for our own drinks because they were short of staff."
• "Service was also very slow."
• "Service mainly took a long time to come."

Food Quality

Pros:

• "The food is not bad and reasonably priced."
• "All food came out on time, was hot and tasted delicious."
• "The food was excellent!... complements to the chef at the Blackhorse Wembley Harrow Road."
• "Excellent food and price, best combination ever."
• "Great pub food (when I say pub food, some expect a Michelin-starred chef out back, but this lot do have great pub food)."
• "When the food did arrive it was tasty and well presented."
• "The food we did have was only warm, we ordered bread which came on the same plate as the scampi and chips so when you picked the slices up they had peas stuck to them, it was margarine and not butter."

Cons:

• "We think it's the menu smelling horrid from sitting in the box together with condiments such as vinegar."
• "The veggies on the side were fresh from the freezer that walked through microwave."
• "We ordered 3 meals of grilled Seabass fish but we were given boiled instead."
• "Roast Patatos weren't Roast, 2 pieces of small meat, the extra glazed Patatos were just boiled."
• "The beef was quite dry and the 'roast' vegetables were an anaemic display of dry, flavourless, previously frozen variety."
• "Ordered large boar burger only to be told they have only one left, on a Saturday evening."
• "Burgers were impressive looking but lacked taste."

Ambience & Atmosphere

Pros:

• "Also has a basic but nice beer garden for those summer months."
• "Good ambience, the garden at the rear has amazing seating set up."
• "Really calm atmosphere a large selection of choices on the menu for food & drinks."
• "The interior is nice and it has a good garden outside to enjoy in summer."
• "Nice size garden area and good-looking interior too."
• "The garden which was well kept."
• "Lovely and cozy atmosphere, food is always fresh and tasty."

Cons:

• "Music was very quiet, not much atmosphere."
• "The place kind of needs some outdoor music and some more extra benches outside, because in sunny days there will be more people visiting."
• "Much worse experience than previous visits."
• "Unfortunately, I would not come back."
• "There is that funny 'pee' like smell."
• "Wouldn’t recommend and most definitely won’t be re-visiting!"
• "This pub was once wonderful, now who ever runs are it's still open. Will never go back...not recommended."