The Aeronaut Reviews Summary

Atmosphere

Pros:

• "The greatest pub I have ever been. The circus show was amazing with a very comfortable and intimate atmosphere."
• "Really chill atmosphere here. I think they went to a lot of effort to make it feel welcoming, chilled out & intriguing."
• "The atmosphere is fantastic (it's actually one of the coolest pubs in the whole of London, never mind just Acton)."
• "Wonderful venue, great entertainment and beautiful food... highly recommended."
• "The Aeronaut is a very unique venue. The vibe is awesome."
• "Love the atmosphere inside with full of character and back yard is great place for nice chill out."
• "Very beautiful pub, a lot of space inside and an enormous part outside in the back."

Cons:

• "Little bit of a dingy pub vibe but overall really fun."
• "The circus show i think that was a litlle bit old fashioned and with amateur tricks and also was too short show."
• "Most people appeared under age and off their heads on pills."
• "The brunch food came out stone cold and a couple of people commented how their bread was still frozen."
• "The outside section is nice but could all do with a good clean."
• "Shockingly bad meal at the Aeronaut."
• "The table was sprayed before we sat, but not wiped down at all, so it and our seats were soaking wet."

Customer Service

Pros:

• "Took a chat with the manager before things got sorted."
• "Well impressed with COVID guidelines.they take it very seriously."
• "Extremely friendly and responsive customer service."
• "Staff were all fabulous so we returned for Sunday lunch the following day."
• "Service was amazingly quick and the staff were really friendly and helpful."
• "The staff are nice and friendly and the service is good."
• "The host and waiters were efficient, friendly and welcoming."

Cons:

• "DONT EVER BOOK HERE. HORRENDOUS CUSTOMER SERVICE AND RUDE STAFF."
• "I feel the manager had neglected us and I felt unwelcome and had to leave."
• "Awful organisation, primitive payment service with their app, which led to not receiving drinks and having to carry on reminding reluctant staff."
• "The customer service has honestly been the most shocking I have ever experienced."
• "Rude service and bouncers. They kicked us out after spending 300 pounds on drinks and food."
• "Unfortunately poor customer service and unprofessional management."
• "The way your staff treat customers is simply not acceptable. Very rude."

Entertainment

Pros:

• "The entertainment was fab."
• "Most impressive are the serving staff who double up as performers and intermittently break up the piped music with live songs in the run up to the main event."
• "Cabaret, circus, a rare treat these days!"
• "Returned later for the Quentin Tarantino evening show which was fab."
• "The performances were fantastic but I found the fire-eater to be particularly amazing."
• "Had a massive and great night here a few weeks ago at the Cabaret. Acts were outstanding very entertaining and I would love to go again."
• "We had such a fun night on Saturday with the Chinese Year circus! Amazing host and the waiters singers were amazing."

Cons:

• "Went their New Year’s Eve the show acts was all the same so got a bit boring."
• "Went for the 'when you wish upon a brunch' & it really wasn't worth it. The entertainment was just improvised karaoke."
• "Do not visit if you're afraid of clowns, mannequins or getting hauled up onto the stage to be ridden by the compere."
• "Order a burger and you will get a solid block of charcoal between two pieces of burnt bread."
• "Expect the worst mashups ever along with periods of total silence like all the porn malware froze his macbook."
• "The show was ok but the presenter called my friend old instead of wishing her happy birthday which was unpleasant!!!"
• "It felt like it an high school play type of thing, really weird."

Food & Drink

Pros:

• "Drinks prices were OK and for 3 alcoholic drinks spent around £20."
• "The food was absolutely amazing and not to mention the drinks."
• "Had a great pint of Guinness and some amazing BBQ ribs."
• "Enjoyed the Sirloin steak and Jerk Chicken which was quite spicy and very much to my liking."
• "The food we were given was of great quality."
• "Sunday lunch was delicious (huge Yorkshire pudding!)"
• "Fantastic food, service and entertainment."

Cons:

• "Uninspiring menu and burgers which were pretty ordinary."
• "The food was late, one meal was missing, drinks never arrived."
• "Paid £40 each for the bottomless 90s brunch and received a thin, burned slice of bread with two small eggs and a rasher of bacon."
• "The food was cold and not at the standards of bottomless brunch."
• "The brunch food came out stone cold and a couple of people commented how their bread was still frozen."
• "The beef burger was ... not satisfying, overcooked patty and dry elsewhere..."
• "Food was disappointing, I ordered the haddock which was really dry and I eventually gave up on it."

Value for Money

Pros:

• "We were absolutely shocked when we saw the bill! Until we saw what we'd actually ordered, apparently we were thirsty 😏 definitely fair prices!"
• "The prices were decent for food with a glass of beer and entrance to the show."
• "Prices are average and that’s great 😃 as the place is nicer than most of other pubs."
• "Very good food."
• "Prices were very reasonable too but the people who did eat at the venue weren't too impressed with the quality."

Cons:

• "I went there with the idea of spending £12 and at the end I spent £21."
• "Paid £16 to see a circus show. I was given a seat behind a column that blocked the show."
• "Only downside is that you pay £15 to see about 5 acts which seems like a waste of money to me."
• "The brunch is something to miss overpriced (even if bottomless!!!) and quite frankly something to avoid."
• "The beer selection is decent if over-priced."
• "Not worth the money, would not recommend."
• "It's a pity that the manager wants to make a few bucks profit instead of caring about customer satisfaction."