Knockhatch Adventure Park Reviews Summary

Attractions and Activities

Pros:

• "Plenty to entertain all of them, from age 1 to 11."
• "There is everything from the dragons castle petting animals adventure play areas to dino world and so much more."
• "Kids absolutely loved the go carts and me taking round the lake in the row boat."
• "This place has almost everything, from little farm to great water slides, amazing slides and mini golf, dragon castle and boat rowing and many, many more."
• "There is always so much to do and see. Constant improvements and new attractions always being added."
• "The play parks are really incredible. We loved the castle play park which is enormous with lots to explore."
• "The fun really does go on and on and on."

Cons:

• "Only downside was that rides were only open intermittently during day."
• "They bill it as being for all ages but really best for younger kids."
• "Tickets to get in are expensive in the first place and then it costs extra for other rides and go carts."
• "Little bit run down, nothing really exciting there."
• "Knockhatch was poor in comparison and not as good value for money being £12 per person on peak days."
• "No staff around to monitor traffic at the bottom of the slide and a poor girl at the top not doing anything."
• "We always have amazing fun here it’s just a shame some of the attraction is always closed."

Staff and Service

Pros:

• "Staff were helpful and efficient so queuing for attractions was kept to a minimum."
• "Staff were friendly and helpful."
• "Always fantastic service from the employees. Chatty, friendly and kind to my Neurodiverse son and me."
• "All the staff very friendly."
• "Staff are always helpful some of them even go beyond and play with the kids."
• "The staff are all extremely friendly and very helpful."
• "Staff are excellent, really friendly and helpful."

Cons:

• "The wait for the bungee trampoline was far too long and this was solely down to the youngsters who were running it."
• "There were several cafes and food options but we did find that the busier ones in the softplay areas seemed understaffed, so there was a longer wait."
• "Last week a few staff members seemed pretty grumpy during our visit."
• "No first aid box was present at the cafe, nor any sweet drinks provided."
• "Appalling terms and conditions if you book online. £15 per person but terms and conditions state NO refunds if you cancel or amend your online booking before the day of arrival (an additional £3 per ticket for any amendments, which is excessive)."
• "The poor staff all look 16 and have no clue what they are doing."
• "Reported it to staff who didn’t seem concerned, they looked clueless."

Animal Welfare

Pros:

• "The animals are wonderfully taken care of."
• "The animal were so lovely and were well looked after."
• "All the animals were really nicely looked after."
• "The staff are amazing and look after the animals very well."
• "Animals seemed very content and looked after."
• "All looked really well maintained as well which is rare for those kinds of small animal/adventure places."
• "The animals are great and lots to see and learn."

Cons:

• "They do not care for their animals properly, especially the rabbits."
• "Horrible place. Overbreeds their animals until they die prematurely and sell their animals on selling sites for profit with no care as to whether they go to good home or not."
• "Rabbits have no hay or suitable bedding and Lemurs look incredibly sad and their cage is tiny."
• "Goats and animals cramped in small pens with no enrichment throughout the winter until mid summer."
• "Very sad to see nocturnal birds kept in captivity entertaining herds of children."
• "Animals aren’t entertainment."
• "The only bits we didn't enjoy were the animal parts which all looked a little sad."

Food and Dining

Pros:

• "Food is excellent 👌"
• "Lots of vegan meal options too."
• "Food is good costa inside is awesome."
• "Food was very reasonable at £15."
• "Food was lovely and really good value."
• "The food was tasty, reasonably priced & easy to get."
• "Food is reasonably priced and good quality."

Cons:

• "The hot food was shockingly bad and incredibly unimaginative."
• "Also, the tuna baguette came with no salad, butter or extra sauce so was rather dry and boring."
• "There's a huge indoor soft play that's really good and has decent food and drinks and good value for money."
• "Only downfall was the food. Very few places to eat, and the food isn't that great."
• "Food looked pricey and unappetising and does not have great reviews so we packed loads of snacks and a packed lunch."
• "The food isn't great would be nice if there were sandwiches or healthier options."
• "If you plan to eat here I would advise a packed lunch as for the price of things I would expect better quality food, burgers are microwaved and drink sizes are small compared to prices charged."

Value for Money

Pros:

• "Well worth the money."
• "Compared to some of the big theme parks, the value for money here is excellent."
• "Great value for money."
• "It’s always clean, staff are friendly, animals look happy and clean."
• "Great value for money. Will be returning."
• "It's great value for money when you see all there is to do and see."
• "It's great value for money and well worth a visit."

Cons:

• "It is very expensive and the customer service is very poor."
• "Ticket price may seem a bit steep, but when you take in how much is there it is really good value."
• "The place is well overpriced for what it is."
• "£90 for my family of 5 so not a cheap day out, but lots of animals to be looked after, young staff to be paid and no doubt loans to pay back for recent developments, so probably a fair price in this expensive world we live in."
• "One criticism, it's quite expensive to get in, and for some rides, they then charge you again, like the go karts and the bungee trampoline."
• "Seems expensive initially but so much inside to do."
• "Quick to take your money but customer service is appalling."

Facilities and Cleanliness

Pros:

• "Throughout the park there was plenty of seating areas and picnic areas, with bins that were emptied regularly."
• "Loads of parking."
• "Everything was clean and tidy."
• "Loads of picnic tables."
• "Parking is free and relatively close to the entrance."
• "Free parking including disabled parking."
• "Very clean park and helpful polite staff."

Cons:

• "I must say the water looked dirty, not sure how clean it was."
• "There were also plenty of toilets but by noon they were disgusting and some soap dispensers were empty and some toilets had no more paper."
• "Downsides, very few toilets open and no burgers available at the cafe."
• "The only thing that was a big problem was the narrow road in and out with hardly any passing places."
• "The overflow carpark is in a field and about a minutes drive to get to and 5mns walk back to the entrance."
• "There also seems to be a bit of a wasp issue especially around the restaurant eating area."
• "The last thing our children wanted to go on was the bouncing pillows but they were already well in excess of the recommended number."