AirHop Chelmsford (formerly Jump Street) Reviews Summary

Facilities and Amenities

Pros:

• "Good size parking, coffee place and toilets on the premises."
• "First visit, we just used the jumping section. Upstairs seating area was big and good selection of food and drinks."
• "There is a viewing and seating area for parents while the kids play."
• "It's a huge indoor play park with separate areas for trampolining, climbing and a fun house."
• "The cafe is good and reasonably priced."

Cons:

• "Lost a star for not having wi-fi for tourists and they ran out of hot chocolate despite it being a cold winters day."
• "Parking is free but quite limited at peak times."
• "Latest visit was disappointing. The softplay felt dirty and not properly maintained with lots of parts broken or out of order."
• "Facilities very poor and does not appear to have enough staff food has to be ordered via an app, but then drinks have to be brought over the counter."
• "Coffee shop staff are painfully slow. The toilets were dirty."

Staff and Customer Service

Pros:

• "Good range of activities, music, staff on each activity. Staff were friendly and helpful."
• "Really pleased with the staff who were friendly and good with the children."
• "Staff were very good at clipping and unclipping after our group climbed each wall."
• "My son had his party here today. Overall he had a fab time however lots of us adults noticed a few issues."

Cons:

• "Under staffed and unsafe. Kendricks Kingdom had no staff supervision and the gate was constantly left open."
• "Whilst the kids had fun and used up a lot of energy, the staff weren't exactly up to scratch."
• "My tot loves JS - she loves jumping and experimenting all her skills there. Recently, she tried out her climbing skills."
• "I've never been anywhere so disorganised, it's an absolute shambles. We've come for a kids birthday party and nobody seems to know what's going on!"
• "As a venue this place is amazing. However the service is terrible."

Safety and Maintenance

Pros:

• "Great family atmosphere."
• "The playground is very large, especially suitable for allergic children and it is airy."
• "Very popular place, so parking might be a problem if arriving at busy times. But it is worth it."

Cons:

• "Only major difference was two death slides that quite frankly should be shut down,before someone gets badly hurt."
• "Latest visit was disappointing. The softplay felt dirty and not properly maintained with lots of parts broken or out of order."
• "Under staffed and unsafe. Kendricks Kingdom had no staff supervision and the gate was constantly left open."
• "The actual park is great. But it took us 15 mins out of our time slot to sorry or the lockers. Half of them are labeled out of order."

Value for Money

Pros:

• "Good value for money with the 90min option - this is very good."
• "At only £5 entry it's a real bargain for an hour."
• "Wish we had places like this when I was growing up. Absolutely huge, so many activities and things for the kids to do."
• "The booking had been without glitch Affordable prices, children very excited to go there."

Cons:

• "Brought my kids here thinking that buying a ticket would give them access to the whole place but no, it's split into 3 sections and it all costs different."
• "Paid extra for 4 x chips which were tiny portions and came out stone cold!"
• "Very large trampoline centre with an additional clip and climb centre. Large entrance with wide open walkways, after the safety video, you walk around a bit of a maze."
• "Whilst it is always a fun and safe time at Jump Street, PLEASE BE AWARE: They have a no refund policy."