Riding In Action - Motorcycle Training - Swindon Reviews Summary

Instructors

Pros:

• "Steve is a fantastic instructor! Made me feel at ease the whole time and got me from never riding a geared bike to confidently riding in a day."
• "The instructor was patient and helpful."
• "Dave was a excellent instructor as he had good patience when we need some help and gave us good and useful information about general riding."
• "Dave is so patient, friendly & very professional."
• "Both Dave and Steve are brilliant teachers, patient, very re-assuring and obviously drawing from a lot of experience."
• "Fantastic instructor who really knew his stuff."
• "Dave’s a knowledgeable and friendly instructor."

Cons:

• "Dave failed to go over correct lane positioning on major roundabouts (which is why I failed Mod 2 three times) and simply told me I'm ready after having me follow him around Mannington roundabout twice."
• "Had about 90 minutes training if that and the instructor told us we wouldn't be ready to go on the road."
• "They are more interested in sitting in the prefab drinking tea chatting garbage than actually having us on the road."

Training Experience

Pros:

• "They really care that you pass but that you have fun whilst doing so."
• "From start to finish, the instructors were brilliant, and got me through my full test in just 2 lessons."
• "Training was completed on their own training area, on the road and on the actual Module 1 test area in Swindon."
• "Training itself is great, building the right habits and checks in a controlled environment and then showing what we've learnt on the road."
• "The training was brilliant, relaxed environment and came away feeling very confident in my ability to ride."
• "The training is split up into five key elements, preparing you in the safest possible manner for when its time to test your ability on the road."
• "The afternoon ride was enjoyable and really built up my confidence."

Cons:

• "Shame no weekends. I was able to do CBT on a Saturday but all other DAS training was weekdays so had to coordinate with taking holiday from work which was slightly inconvenient."
• "Was called to say the session would start an hour late at 10am."
• "Between 10am-1pm the instructor had wanted to be on break for over an hour and a half."

Customer Service

Pros:

• "Highly recommend using this company."
• "Very welcoming and friendly staff learning at a pace that suited the learner also had great advice of where to buy the correct equipment."
• "Stan who deals with the booking/admin side is very efficient and will answer any questions you may have about the process instantly."
• "Stan was also very helpful with the booking process and online payment made the booking process a breeze."
• "Stan answers the phone and is very knowledgeable."
• "The staff were incredibly friendly and helpful, and immediately put me at ease."
• "I was able to ask questions, work out timings and change dates all very easily."

Cons:

• "ABSOLUTELY SHOCKING CUSTOMER SERVICE."
• "The management and customer service is actually appalling."
• "Had a bad experience with this riding school."

Facilities & Equipment

Pros:

• "Great area to learn in safely. Great team there overall. Loved the bikes to train on too - clearly looked after well."
• "The bikes are well maintained and if you are looking to do your full license the Yamaha MT-07 are great to learn on."
• "The facilities of the school are great, with loads of gear and a nice relaxing atmosphere."
• "The equipment and facilities they use is also of high quality and I found the Yamaha MT07 was a great and forgiving bike for a novice rider."
• "The bikes seemed high quality and well maintained."
• "Throughout the day you don't share bikes and anything that needs explaining or examples needed they use a spare bike so no sharing of equipment required."
• "The equipment appeared to be fairly well-maintained (i.e. not smelly or damp)."

Cons:

• "The session was ended at 1pm and we were charged for the whole CBT (£140)."