Address: Shackleton Cl, Old Hall, Warrington WA5 9YZ, United Kingdom
Phone: +441925444888
Rating: 4.1
based on 767 reviews.
Staff and Service
Pros:
"Wonderful staff, really great with kids."
"The staff have always been nice and helpful."
"Staff were really friendly and ride queries were short."
"All staff were friendly and helpful."
"The staff are excellent and happy to help in any way."
"Everyone who works here is very cheerful and welcoming."
"The staff are all amazing and friendly and work their socks off."
Cons:
"Some staff, really nice couldn't do enough, and some didn't speak at all, lucky if you got a grunt or eye contact."
"The staff looked unenthusiastic, like they didn't want to be there."
"None of the staff knew where our accommodation was, just had a rough idea of the area."
"The supervisor type people with radios were not friendly or welcoming, even entertainment crew were not happy, and not waving at children passing on the train."
"Kids running the whole park so a lot of iffy customer service."
"Staff seemed on the whole glum, though there were a few exceptions."
"Check in was a nightmare! None of the staff knew where our accommodation was, just had a rough idea of the area, but still sent us off in the wrong direction in the pouring rain."
Cleanliness and Maintenance
Pros:
"Plenty of seating and park was pretty clean."
"The chalet was beautiful, very clean and tidy and animal themed so our son loved it."
"The hotel room was lovely and clean."
"Very clean and all staff very friendly and helpful."
"The room was very spacious, very clean and comfortable and was only £59 including breakfast!"
"The tables in there are kept clean, even though you should bin your own rubbish there are inevitably dirty people who just walk off, but the staff were on it."
"We had a brilliant day, arrived around 11am, left around 3:30pm and managed to get on 15 rides."
Cons:
"Looks like some stuff hasn't been cleaned in years."
"The eating areas are disgusting with no one clearing up or cleaning the tables etc."
"The whole park needs an update/refurbishment and looks very dated."
"Some of the rides look a bit tired, need a bit of TLC especially the lost world."
"Food and hygiene in the main hotel and theme park need some serious looking at."
"Only thing that could use some work are the toilets - getting a bit smelly through years of use."
"Very filthy & run down."
Value for Money
Pros:
"Great little theme park for children and adults alike. We've been here 5 times and it's just great and the value for money is brilliant."
"It is the best value for money of a theme park we have ever been too."
"Food is good and great value for money."
"Great value for money. Kids absolutely loving the themes around the park, shows, play areas and entertainment character's."
"Cheap day out with the kids it’s worth it."
"Provide NHS discount so for a family of 4 it cost £27."
"It cost £42 for 3 of us. If you go to Nickelodeon Land at Blackpool or Cbeebies Land at Alton Towers you can pay that for 1 person."
Cons:
"The prices are ridiculous and there is zero leadership and confidence in that kitchen."
"Knocked off a star for the astronomically priced slushie bottle at £6.00. Helium balloons costing £8.00!!"
"The food was super expensive and not good quality, it’s better to pack your lunch and snack from outside of area."
"Food and drink are very expensive in the park £2 for a can of pop and £15 for a meal."
"I’ve paid £56 for myself and my 3 years old girl which is quite expensive as she can’t use most of the rides."
"Food wasn’t that great just a boiled hot dog that’s been cooking all day no salt wedges were freezing and stale."
"The hot dogs are still expensive currently £6.95 and drinks can get expensive average around £3 each."
Facilities and Attractions
Pros:
"A really good theme park for young kids, as there are loads of rides, many with minimal height restrictions."
"Great family theme park, ideal for kids. Park is a reasonable size to walk around without little leg’s getting too tired."
"There are lots of rides for kids over 100cm."
"Theme park was great, the whole Santa experience was amazing, train ride etc was brilliant."
"A good day out for my 4 year old and could go on everything with the exception of 2 rides."
"Had a fantastic 2 days on the park. Lots of rides mainly for kids."
"There is always some kind of mini park/play area/climbing frame close to all the rides."
Cons:
"About a third of the park was closed."
"The height restrictions on some rides were confusing."
"Lots of the rides were closed."
"The only problem with the theme park I'd say was it was hard to navigate around with the Christmas was land of lights parts were closed off so we ended up getting lost quite often."
"Wasn't worth the money at all and highly unlikely we'll return soon."
"But more than half the rides were shut and the place seemed somewhat empty."
"Toilets were rundown and smelly, queue system is terrible very claustrophobic narrow lanes."