King William Iv Chigwell Reviews Summary

Atmosphere

Pros:

• "Very nice atmosphere. Staff are very friendly and welcoming."
• "Delicious food, great service and pleasant atmosphere!"
• "Atmosphere and outdoor seating area is perfect for the current situation we are in."
• "Great atmosphere and very friendly, helpful staff."
• "Atmosphere was great very stylish."
• "Had a wonderful evening in a nice relaxed atmosphere."
• "Great atmosphere."

Cons:

• "Restaurant appears compact dining tables are close together in a small space - when busy it’s a bit noisy."
• "We sat outside but were bombarded by flies and wasps."
• "Half way through the meal they decided to turn the lights off really low and start blasting music."
• "We were sat at the VERY end of the restaurant in a pretty much private area that was taken up by a large EXTREMELY LOUD group of people."
• "Atmosphere was low, you could tell everyone in the place was miserable due to the awful service."

Service

Pros:

• "Kelly our waitress was very attentive and friendly."
• "Our waiter Alan was absolutely amazing! Very attentive and made our group very welcome and deserves the recognition!"
• "All staff are really friendly and attentive, making my visit very enjoyable."
• "Food was tasty, atmosphere relaxed and service from Alen was very attentive."
• "The service was really nice and the staff were very welcoming."
• "Service was excellent."
• "Service and communication was excellent."

Cons:

• "Atrocious, finally received an acknowledgement from the Manager upon arrival who clearly did not have customer service in his training."
• "Service was also very slow although the place was not very busy."
• "Was disappointed that we were asked to leave as it was a monday night and not very busy."
• "They haven't bring us the drinks yet, and we are already eating the main course."
• "The lack of items available on the menu was very restrictive and disappointing."
• "The Manager was neither attentive nor aware of what was going on around him."
• "Had to ask twice for our water."

Food Quality

Pros:

• "Food was lovely and of a good quality."
• "We decided to stay for lunch which was fabulous (pizza and steak)."
• "The food was delicious."
• "All the food and cocktails are great but i personally would recommend the fillet steak and french martini."
• "Food was well presented, tasty and an appropriate portion size."
• "The food was cooked to perfection and very tasty."
• "The food is super nice including the chicken and cheese starters."

Cons:

• "Christmas Day was ruined."
• "However the chocolate brownie was dry. Portion size was small and the ice cream that came with it didn't taste fresh."
• "Unfortunately, the food we had received was really poor given the price point."
• "The lack of items available on the menu was very restrictive and disappointing."
• "The food was mediocre, the chicken rotisserie was terrible, dry and overcooked."
• "However, both my partner and I were a bit disappointed with the food as we found it a bit bland."
• "Vegetables under cooked."

Value

Pros:

• "Prices are reasonable for what you get."
• "The drinks and wine list was very reasonably priced as was the food menu."
• "Good food good service at a reasonable price for the quality."

Cons:

• "Food was below average, this place is extremely over priced!!"
• "The burger was £14 Slightly overpriced I have had burger 🍔 with similar taste and texture for £4 less."
• "Lousy service, no cutlery, no napkins. Waiting time for food 40 minutes for a dry hamburger and the worst pizza ever. Expensive as hell for the quality and service received."

Staff Attitude

Pros:

• "Millie... showed great customer service skills all through the evening."
• "Loved the food had premium service from Hannah such a great waitress."
• "Staff are always welcoming and go above and beyond to make sure we feel welcome and have a great experience."
• "The staff really are an asset to the restaurant as they were just so accommodating and friendly."
• "All the staff were some of the friendliest I've come across, bar, waitressing and clearing staff."
• "Service was excellent I was served by Sarah who was so polite and made my family’s experience here completely comfortable."
• "The staff were very friendly and attentive."

Cons:

• "Atrocious, finally received an acknowledgement from the Manager upon arrival who clearly did not have customer service in his training."
• "The Manager was neither attentive nor aware of what was going on around him."
• "Awful experience! Two of us arrived for a birthday lunch on Thursday and whilst waiting to be seated, the waitress came over complaining about how only 3 people are working."
• "Disgusting mask stasi who were so rude."
• "Asked about sitting inside and was told the area was reserved... the barmen was not friendly."
• "Asked the manager if we could be sat elsewhere and he wasn’t even bothered to pretend to care."
• "Absolutely disgusted with the service at King William IV - they completely ruined our Christmas."