Optical Express Birmingham Reviews Summary

Customer Service

Pros:

• "Absolutely amazing, first class experience from start to finish."
• "The service here is wonderful all the staff are so kind and friendly."
• "Everyone at the surgery was very helpful and attentive, and the surgeon and team were great throughout."
• "Amazing service from start to finish, they made me feel safe and helped me throughout the whole experience from the consultation to the aftercare meeting after surgery."
• "Real customer service from real people."
• "They are very welcoming and as friendly as always."
• "Staff are friendly and thoughtful and sensitive; and offer hot drinks."

Cons:

• "I was just turned away at the door with a very poor explanation to why."
• "Disappointed by lack of information given when we arrived as to how long we would be kept waiting."
• "Awful experience with Optical Express. After 2 consultations with the optometrist he recommended the fast recovery process (the more expensive option) despite a scar on my left eye."
• "Do not book with these cowboys. They talk about having the latest technology but can't refund a deposit."
• "Appointments are never kept to the allocated time!!!"
• "Both had bad attitude, were very rude and unprofessional."
• "Very unprofessional, I will not be rebooking with them."

Surgery Experience

Pros:

• "The procedure was painless and over before I knew it."
• "Sheena gave me a very thorough after surgery consultation about the eye drops and expectations."
• "The surgery itself lasted 15mins in a 3 hour appointment, and whilst your eyes experience discomfort for the first evening after, by the morning after they were almost back to normal and I could see!"
• "I had lens replacement surgery yesterday and the results are incredible."
• "I was very courteously received and staff were helpful in getting me through the scans and tests."
• "Can’t believe how quick the surgery was and how soon after I was able to see!"
• "Since the surgery I have been very pleased with the results and hope that it will make my travels that bit easier, without having to worry about glasses or contact lenses!"

Cons:

• "I had laser surgery 2 years ago and still can't see well."
• "Instead I was rushed out because I wasn't suited for the laser surgery."
• "All was well until I disclosed I was on medication for anxiety."
• "I felt rushed and when she asked me if I had any questions, I started saying something but she told me blatantly that I could speak to the other lady instead."
• "The surgery was painful for my eyes sadly and I have a sensitive nervous system. What I don't like, is the surgeon telling me to 'take it like a man' whilst I was hurting during the procedure."
• "Unfortunately I will need additional laser surgery after lens replacement as there is some cell growth on one lens."
• "She (and my wife and I) were extremely concerned to be told that your lift was out of order and that it would be necessary to walk up 2 flights of stairs to reach the clinic itself and the toilets."

Aftercare

Pros:

• "Aftercare has been great. Everyone at the surgery was very helpful and attentive."
• "Would highly recommend surgery with Optical Express."
• "One week after my surgery, I am extremely happy with the results."
• "Aftercare was excellent."
• "I have 20/20 vision the next day and the aftercare has been brilliant!"
• "The aftercare is first class."
• "The staff have been amazing, polite, understanding and no question has been left unanswered."