Lincs Aquatics Reviews Summary

Customer Service

Pros:

• "Excellent customer focused service highly highly recommended."
• "Cannot speak highly enough of the service, and time, patience, friendly, hospitable way staff dealt with my Pond liner and pump requirements."
• "the delivery team were very polite and helpful."
• "the guys there are amazingly patient and so helpful."
• "They answered the phone quickly and were really friendly and helpful."
• "All your questions answered by very knowledgeable staff (sometimes saving you money 😊)."
• "Very friendly staff willing to help and they know what they are talking about."

Cons:

• "Do not bother ordering online with these people, they probably don't have what you want."
• "the communication in this case wasn't up to a standard I was happy with."
• "Very unhappy with the service of my experience."
• "AVOID!!!! Placed an order on 28th May, still not received it."
• "We ordered a complete tank and base set up, paid for it and was expecting it too be delivered on the allocated day... Absolute joke nobody wanted to know or help, absolute shambles, AVOID AVOID AVOID."
• "State items in stock online and take your money. After 10 days you call to see what's happening to be told that there is a several week lead time."
• "Overall a disappointing service... Poor service and communication all round."

Product Quality and Selection

Pros:

• "A great place for anyone with an interest in aquatic life as well as reptiles."
• "Always worth a visit large stock of a variety of marine. Tropical and freshwater/pond fish."
• "Love this place. Fantastic water features and vast array of beautiful tropical fish."
• "There is an absolutely mind blowing selection of fish and reptiles to take a look at."
• "Very good variety of fish and supplies."
• "Everything what you need for your fish hobby, with expert advice."
• "Good selection of fish, tanks and all the things you need to get started."

Cons:

• "Went for some fish food. When looked underneath it was out of date Aug 2017."
• "But for marine it was a bit of a let down and clearly needs some investment of time and money into this part."
• "The new layout is nice and the feeding pool is great, but we saw quite a number of dead fish in tanks."
• "Poor stock available, most fish look ill or dying, staff far overworked not paid enough."
• "Never have any different fish in stock, most of the tanks are empty or have one or two fish in."
• "Disappointing on the salt water tanks, most of them empty."
• "All fish tanks and marine disgusting Dirty."

Staff Knowledge and Helpfulness

Pros:

• "The staff seem very knowledgeable."
• "Loved this place both the fish section and the reptile section was manned by people who knew what they were talking about."
• "the staff are very friendly, have so much knowledge."
• "the staff will go completely out of their way to help you get on the right path when setting up a new tank."
• "Staff always helpful."
• "Brilliant service from their reptile centre today- loads of advice and patience that I hugely appreciated."
• "Great staff who are well educated and seem to know there stuff."

Cons:

• "I visited lincs Aquatics today and found the that the staff were not very interested in my custom."
• "workers don't know what they have in stock."
• "When I was served for fish, I was served by a young lad who didn't really seem to have a clue."
• "Very disappointed by this and a lack of pricing in the fish section."
• "the office staff talk to you like you're dirt."
• "Poor communication from staff regarding delivery."
• "I am very disappointed with the service. I ordered a Juwel 200L tank and cabinet at the beginning of the month and was told that it would be delivered that weekend. Nothing."

Online Shopping Experience

Pros:

• "This is the first time I have purchased from Lincs Aquatics Ltd, excellent and speedy service."
• "Absolutely first class service, ordered my new tank online, received a call to arrange delivery time later in the day, tank arrived on time and under 24 hours from when I ordered it."
• "I will 100% be using Lincs Aquatics again!"
• "I ordered this aquarium set up on Sunday night, and it was delivered on Monday afternoon."
• "Not only did I save £10, they shipped the product using their own courier, 5 star service and a very happy customer!"
• "Ordered a tank and cabinet online on Saturday and arrived Tuesday. It was about £100 cheaper than other retailers."
• "We ordered from Lincs Aquatics first thing on Friday the 16th of April, and received a call within the hour asking if we could take delivery of our new fish tank that morning."

Cons:

• "Ordered a skimmer on the website and paid with PayPal. After 10 days I sent an email enquiring after it... Given it had been over a month since my initial order, I cancelled it."
• "Be aware and avoid this company. They totally ignore you when themself have faulty sent out wrong order."
• "AVOID!!!! Placed an order on 28th May, still not received it."
• "Ordered a microclimate thermostat on their website... They replied... stating they did not actually have the item I ordered... After still not receiving any confirmation it had even been shipped, or any sign of the refund I emailed them... but I would recommend you purchase elsewhere."
• "State items in stock online and take your money. After 10 days you call to see what's happening to be told that there is a several week lead time."
• "Company handled my order terribly."
• "Well i am waiting baited breath for some reply 2k on a new tank 6 weeks tomorrow... no update whats happening please utter disgrace re customer relations."

Value and Pricing

Pros:

• "the prices are fantastic."
• "Fantastic service, Ordered salt in a rush and it was sorted straight away."
• "If Carlzberg made aquatic centres...huge in every way...massive selection of cheap to top end 2k products."
• "Dave had it all in stock and it was put on a pallet for next day delivery."
• "Always love coming here. Massive variety of stock, reasonably priced."
• "The prices are excellent, too - we spotted a marine fish that was free! (though for a reason.)"
• "A brilliant aquatic shop - the largest and one of the best in the UK."

Cons:

• "Good place to visit, although getting pricey as there is no local competition."
• "shoos gone down hill fast it looks a mess there a fake money orientated greedy employers who regularly over charge etc. Best avoided."
• "The prices of things is very misleading and very over priced."
• "Could possibly do with reviewing your pricing as I called in to get water conditioner, and found the same product for £5 cheaper on amazon with free next day delivery."
• "Very disappointed by this and a lack of pricing in the fish section."
• "The store is out in the sticks about 5 miles from Mablethorpe, the store could be better it's does not add up like the pictures on the Internet."
• "The worst the I can call this shop is brilliant outstanding the best aquarium shop in Lincolnshire they have help me no end of time even if I wasn’t buying they would give it 100% and they have help my family get in to the fish hobby and they have a good range in tank fish and all the guys know there stuff there so I thank jo, Ben, Ian and the owner Barry for amazing Service and don’t change the way you do stuff it is on point."