Play Factore Reviews Summary

Staff and Service

Pros:

• "Staff courteous and efficient."
• "Staff were friendly."
• "The food and drink staff were really friendly and we loved everything we had."
• "The staff were all very friendly, smiley and made the kids laugh- especially the team who took them across the zip wire!"
• "Staff was helpful but always short."
• "The blokes running the place are kind, responsible and keep the kids in check."
• "The rest of the staff we interacted with were lovely and helpful."

Cons:

• "Disgusting treatment by their bully and gutter mouth security guard called SAM."
• "Staff are rude, not helpful."
• "The staff members at reception and at the cafe are really rude and have no customer service skills!!"
• "I would have given 5 stars if it wasn’t for the disgusting attitudes of MOST of your staff."
• "The security guard walks around like it is a prison looking at parents and children up and down."
• "Many customers around us were also very frustrated by the staff and the general demeanour of the 'food police'."
• "Rude, aggressive, and generally disgruntled staff made the experience very poor."

Facilities and Cleanliness

Pros:

• "Great facilities."
• "Good, clean venue."
• "Very clean including toilets!"
• "Soft play is one of the tallest I have ever seen, multi-layered with varying difficulties of climbing."
• "The facilities in the toddler / baby area were excellent."
• "The play area facilities are good with facilities for a range of ages, with a separate play area for under 5s."
• "This place is huge, clean and well maintained."

Cons:

• "The place is starting to look a little tired."
• "The cleanliness is questionable, staff unwilling to clean the table."
• "The play area is really unkept! It is really dirty and just not somewhere you’d want your toddler to play around in."
• "Visited toilets on 3 separate occasions, every time the was floor absolutely drenched."
• "The large Soft play frame was quite dirty in places."
• "The toddler bit was very run down, dirty and small! Everything was scruffy/scratched and a bit more than well used."
• "Toilets were very dirty."

Value and Pricing

Pros:

• "Entered with £28 Groupon deal for 4, great value."
• "Booked via groupon for 8 of us, bargain price."
• "We got the 2 hours 30 mins playtime at 43% off on Groupon which was an absolute bargain."
• "Thanks to Tesco points keeping the cost down."
• "They seem to do a lot of deals on Groupon which is always a money saver."
• "My OH got the tickets at a steal price through GroupOn, halving the price!"
• "Bargain price on Groupon."

Cons:

• "The price of drinks is outrageous and greedy."
• "It's very greedy when we are buying refreshments too and paying nearly £20 for a child."
• "The prices in the cafe were a little on the high side."
• "Very expensive and very busy at weekend."
• "Food and drinks a fortune."
• "Price wise it is expensive."
• "It's a decent place but quite expensive as you have to pay extra for the zip wire, arcades and VR after paying 16quid to get in, 4.50 for a slushy!"