"Excellent communication, very prompt in responding to queries, always available on the phone to talk through things."
"Sharon’s promise to us is that she may not be able to respond to any requests there and then but will do so by the end of each day and has never let us down."
"Everyone we spoke to on the telephone was extremely helpful and friendly."
"From the start communication was excellent via email or letter."
"Their attention to detail and clear communication made the process seamless."
"Franklins have been great seeing me through a property sale... Nothing but professional and fab communication."
"Good service, great response for all queries and tried to keep me updated all the time."
Cons:
"I’ve left messages with the receptionist for three consecutive days and yet no one has returned my call."
"They never reply back to emails, never respond to phone calls."
"So far terrible. I am currently waiting to hear from my solicitor a so-called Michael Greenidge, who is supposed to be dealing with my case he has not even attempted to contact me in 3 days so far."
"The only time you hear from them is when they want a bill paying."
"Everytime I have to call and ask about any updates regarding the process. They don't answer e-mails and other enquiries."
"I would call to speak to Lee Holmes or his team and they were never available to accept my calls."
"You have to wait for weeks to get a reply from them for a simple query even after asking them multiple times, sometimes they just don't respond to your queries."
Professionalism
Pros:
"All 3 people were very responsive, clear and professional."
"Lauren was always the calm, informative, professional and guiding hand throughout the process."
"Lucy and Lee were fantastic. They worked incredibly fast, responded to emails quickly, made the whole process seamless."
"Caroline Collins was quick, proactive and smart. She communicated brilliantly and got all the issues sorted with minimal fuss."
"Most recently I worked with Sara Marshall on a sensitive employment case and she was very good - thorough and professional while remaining empathetic throughout."
"Lee Holmes’s and his team were very professional, helpful and polite."
"Natasha Thorne and her team were extremely professional and efficient."
Cons:
"Appalling Solicitors - literally take your money and run."
"Very disappointed and sad to have to find a new firm to work with for my legal needs."
"This was the most appalling service I have experienced in this process and one which I regret spending money on."
"Sadly zero stars is not an option. Very poor service. Communication and client care is appalling."
"I advise against using this firm, they are expensive unorganised and disrespectful."
"Documents were lost by them and we were made to provide again."
"The process was severely delayed due to them not filling out documents correctly."
Efficiency
Pros:
"Franklins handled our side helpfully, promptly and accurately."
"We used Franklin's for a Deed of Trust when buying our first property. Kathryn and Laura were exceptionally helpful and extremely efficient with the whole process."
"Franklins conveyancing service is populated by experienced and supportive staff who put their clients need for an efficient and cost-effective delivery of their property needs at the top of their list."
"Even during the pandemic, Franklins were responsive and efficient."
"Caroline Collins took over our conveyancing case at the 11th hour. Amazing service, communication and advice."
"Graham Lovelock's Conveyancing Team were excellent partners in executing our recent sale/purchase."
"I highly recommend Franklins Solicitors for top-notch legal services."
Cons:
"It took a very stressful 8 months for my sale and purchase to complete."
"Once this house sale concludes (if it does!) I won’t be using this company or recommending it to any one."
"*SHARON & HER TEAM WORST OF THE WORST* BEWARE. This must be the worst solicitor firm in UK to deal with."
"Sold an empty flat at Christmas to a person in rented and sale still hasn't completed. Zero updates on how things are progressing and ignore direct questions."
"The buyers' solicitors were so slow that a basically straightforward transaction took just short of 6 months."
"Because we couldn’t exchange and complete when we were told we would, meant our buyers were homeless for a week and we were left living like squatters in a house packed up with a toddler."
"The whole experience has been extremely stressful."