Planters Brookfields Reviews Summary

Pricing

Pros:

• "The food is not expensive."
• "Prices are very reasonable."
• "As for pricing it doesn't seem cheap but when comparing to other garden centres you may be surprised."
• "Good choices, reasonable prices."

Cons:

• "Extremely overpriced! There was a plastic peacock with feathers and a few sequins, hand size, £ 37.00. That's a complete rip off."
• "Some of the prices are ridiculously expensive."
• "All of this comes at an EXTORTIONATE price."
• "Prices are extravagant as the same products in other Garden Centres are a lot lower."
• "£4 for a toasted teacake. What a rip off."
• "Over priced café. £7.99 for a bacon sandwich..."
• "The choc chip cookies were £3.49 each!!! The cakes started at over £4."

Staff and Service

Pros:

• "Staff are very helpful & friendly."
• "Friendly, helpful staff at checkout."
• "The staff are always friendly and will go over and above to make your visit a good one."
• "Staff were all so kind pleasant and helpful."
• "The staff are all hard working and are so helpful."
• "Staff friendly and helpful as always."
• "Thanks to the lady who brought us more milk too. Nothing was too much trouble, lovely staff."

Cons:

• "The table booths with the fixed seats need a good scrub - ground in debris in the grooves where they've just been wiped and not cleaned."
• "Left due to the long wait for a simple cup of coffee."
• "Waiting ages just for drink and cake to come to the table."
• "Our waitress audibly said 'I want to make a complaint about you' when going to fetch to rest of our order."
• "Staff have no idea of customer service."
• "What ruined our trip was the staff. The woman on the til in the cafe was rude and ignorant."
• "Customer service wasn't great. A lot of the younger members of staff seemed lazy and not bothered."

Cafe and Food Quality

Pros:

• "The restaurant is spotless clean and they serve lovely home cooked food."
• "Fantastic Santa visit. Beautifully decorated inside the grotto. Milkshake greeting the children was lovely for then."
• "The café has lots of choice & not at all expensive, a beautiful few hours out."
• "The café is really good. The food is fantastic, all made in house."
• "Food is always well presented, hot and tasty."
• "The food itself is nice and the cake selection was impressive and tasty."
• "The cafe serves a very good selection of food and drinks which is lovely."

Cons:

• "After a visit to Brookfields Cafe today, i was absolutely disgusted with the prices of the food."
• "Review of coffee shop. Disappointing breakfast with very limited selection and a bit over priced."
• "Will not be coming here again."
• "Shame you've changed the canteen lay out. The food wasn't up to the same standard and the service was very slow."
• "Very disappointed with our visit to the café... Most things I asked for was told not available."
• "Poor food at the cafeteria.. rude staff, every time we come there we get very disappointed."
• "Sadly our visit to the cafe within Brookfields Garden Centre was not a pleasant experience."

Facilities and Accessibility

Pros:

• "Kids area away from adult dining."
• "There's a decent soft play area for the kids to expend some energy."
• "Brookfields is Disabled friendly, family friendly as they have an indoor play area next to the cafeteria."
• "Easy wheelchair access to the garden centre and around all areas."
• "The garden centre has plenty of parking and you can always find a place."
• "It's dog friendly which is a plus."
• "Easily accessible too, with lots of parking."

Cons:

• "They could also do with a soft Mat on the outside of the play area as it’s a high step to get over and many smaller children have fallen forwards onto hard floor."
• "The seating is grubby and stained."
• "When we arrived half of the disabled spaces were roped off meaning that disabled had to struggle with getting in and out of their vehicles."
• "The only thing that bothered me was the amount of bunnies in one tiny enclosure...they were falling over themselves as just no room, it was quite sad to see 😔."
• "The only reason I have 4 and not 5 stars is because the seating area near the play area was really unclean."
• "The floor around the tables in the play area and a couple of the tables nearest the play area had not been cleaned."
• "Kids soft play is a bit small considering you have to pay to use it."

Product Range and Quality

Pros:

• "Lots of plants to choose from, and all look healthy."
• "There is a large variety of plants, gardening tools, outdoor furniture and general garden products."
• "Wonderful range of products for both the garden and home, plus excellent cafe facilities and even a small softplay area to keep the younger children busy."
• "So many plants, trees, sheds and other ideas like patios or conservatories."
• "Good selection of sturdy, well looked after outdoor plants."
• "Great selection of products for home and garden."
• "Very good variety of cold water and tropical fish, and great variety of aquarium plants."

Cons:

• "Many of the plants outside needed some TLC, lots of deadheading and pruning needed to be done."
• "The garden centre is average with products mixed in together and no areas specifically for products."
• "The rest of the garden centre is nice enough. Pricey gift section tho."
• "Unfortunately some plants are too expensive for me shame. Not so well off people like nice gardens too!!"
• "The garden centre itself has a decent range, although it can be a bit pricier than other places."
• "Plant selection is great."
• "The goods they sell are expensive though although you can pick up a few bargains."