Pizza Express Reviews Summary

Service

Pros:

• "The food was great but most of all the waitress was just amazing."
• "Extremely busy at 1.00 but the waitresses copped brilliantly, we only waited 5 mins for starters, and another 5mins for mains after starters."
• "Luke the manager was also so lovely and helpful and couldn't do enough for us and made our visit so memorable and fantastic!"
• "The gentleman serving our table was very attentive."
• "Service from our waiter Nick was quick and friendly."
• "We were served quickly and with care by some genuinely wonderful staff."
• "Staff and service were excellent, a huge thank you to Theresa for a brilliant evening."

Cons:

• "What let's this pizza express down is the service."
• "The service was absolutely shocking."
• "Service was awful! Not once did anyone ask if we were ok."
• "The manager displayed abrupt behavior."
• "Service was slow with dirty plates left out and mains bought over when starters hadn’t been cleared."
• "This is by far the worst service I have ever experienced in any restaurant."
• "Absolutely horrible service."

Food Quality

Pros:

• "Good food, good prices, pleasant staff and atmosphere."
• "On plus side pizzas were tasty and we tried a few reasonable sides."
• "Great food, great service."
• "The food lived up to its usual great standard."
• "Very tasty food from this well known pizza chain."
• "Food really nice, fresh and really tasty."
• "The food was absolutely gorgeous and all of the family declared it to be the best pizza ever."

Cons:

• "Ragu pizza, worst pizza ever. So thin base, so tough."
• "For a pizza restaurant the pizzas we ordered were average at best. The Margherita was stodgy and tasteless and the Diavolo tasted watery."
• "Over priced pizza for the quality."
• "The 'special' pizza I had was just wrong, half raw."
• "The prawns appeared to be boiled and looked anemic."
• "Pizza took ages and was not hot and the dough didn't seem that fresh."
• "The overall dish was bland and saturated."

Staff Attitude

Pros:

• "Lovely staff, restaurant was a bit chilly."
• "Staff are very friendly and helpful!"
• "The waitress was just amazing, she worked very hard all night, she kept us in the loop and made sure we where really catered for."
• "Not much to say as this is a chain, other than the staff were super friendly."
• "Amelia you are star, a naturally great waitress, super polite and just really kind."
• "Becci, our waitress, was very lovely. She went above and beyond to ensure we had a great visit."
• "Staff were very nice one thing that spoilt it was they got my order wrong and they corrected it with out any problems."

Cons:

• "Rude staff kept looking at us but serving others before us who came in after we did."
• "The rudeness of the stuff at Pizza Express is unacceptable."
• "The manager displayed abrupt behavior."
• "Was absolutely disgusted by the attitude of the lady manager, found her rude and arrogant."
• "The managers attitude is absolutely disgusting."
• "Horrible service, especially the manager."
• "The manager (person who was allotting table) treated us so badly."

Atmosphere & Cleanliness

Pros:

• "Lovely staff and although full actually quite calm."
• "Great pizza, great staff, great atmosphere, would 110% recommend to anyone looking for pizza around Portsmouth!"
• "Lovely atmosphere with excellent service. Staff are friendly and very helpful."
• "Good dining atmosphere - might increase the room temperature a bit though."
• "Lovely clean restaurant too."
• "Clean and tidy, friendly helpful staff and reasonable prices."
• "Lovely food, hot and fresh and a nice atmosphere."

Cons:

• "A very crowded feel to this restaurant."
• "Desperately need new glassware at this restaurant...they have dishwasher fatigue which makes it all look dirty."
• "The floor was very cluttered though with plates and glasses not being cleared away with lots of staff around I couldn’t really see why."
• "Seats were covered in crumbs and whole restaurant looked grubby and bit dirty while about 6 staff members seemed not occupied."
• "The glasses and cutlery didn't look very clean."
• "Pretty dirty place. Floor unclean with food all over underneath the table."
• "There were small bits on the table and on the floor, giving us an unpleasant welcome."

Value

Pros:

• "Special deals. 2 courses from £9:95 Yuummy."
• "All together with drinks cost less than £50."
• "Nice food at a good price."
• "Thank God for student discount!"
• "With a voucher this is a (relatively) cheap dinner out in a casual friendly environment that's also good for kids."
• "We used Nectar points, which was good."
• "Between £30-£40 for 2 starters and we shared a pizza."

Cons:

• "Over priced pizza for the quality."
• "Pizza's were small and quite pricey."
• "For the price it's very expensive and not worth it."
• "£13 for no more than a small/medium sized pizza still seems excessive."
• "With the cost of a pizza now averaging around £17.50 and the overall bill exceeding £65 (for 2)."
• "Smallest pizza I have ever had in a Pizza Express, looks like this has gone the same way as Mars bars and lots of other stuff, put the price up and make it smaller."
• "Quite expensive otherwise."