Dobbies Garden Centre Gillingham Reviews Summary

Restaurant/Cafe

Pros:

• "The food was lovely, good big portions and very fresh."
• "The restaurant has a decent variety of food, and it's tasty."
• "Lovely friendly helpful people, great place to visit especially the restaurant."
• "Our waiter was very professional and friendly."
• "All staff was very kind and helpful the food was great and a staff member was so nice to our grandaughter and she loved every minute."
• "Recently had fish and chips here and it was excellent, crispy batter on fish."
• "The food is excellent, the quality and serving sizes are good and the prices are very reasonable."

Cons:

• "The whole peaceful cup of tea / coffee is now shattered by the ridiculous placement of the new indoor play area!"
• "Since the refurb the service is terrible, no one knows what anyone is meant to be doing."
• "The prices here are way too expensive and over the top."
• "Complete nightmare with no organisation or management."
• "Restaurant/cafe used to be good with friendly staff but the new set up is awful."
• "Since the refurbishment the breakfasts are poor - expensive."
• "The tea cups were FILTHY."

Staff and Service

Pros:

• "Everyone was so friendly and helpful from the lady on the door who helpfully offered to keep our heavy trolley of soil until we went to check out, the lady on the tills who was very cheerful and the two restaurant workers who were very polite and helpful."
• "Take my elderly dad here once a week and always get some lunch, staff are always very friendly."
• "The staff were very friendly and helpful, from sitting us down at table to taking our order."
• "Staff are friendly and helpful."
• "The staff in the restaurant were very friendly."
• "The staff are lovely and I've always been served politely."
• "The staff went out of their way to help me because I had my toddler with me - they carried my tray and made sure I was settled with a high chair."

Cons:

• "The staff snapped orders rather than advised."
• "Server kept interrupting, no pleasantries at all."
• "The staff snapped orders rather than advised."
• "Staff were somewhat abrupt and hostile and didn’t seem happy to be there."
• "The lady on the till today seemed pretty miserable to be there though!"
• "Staff miserable and totally unapproachable."
• "Unfortunately the restaurant staff seem more content with some kind of constant nattering rather than actually serving people."

Prices and Value

Pros:

• "The products range from affordable to expensive so something for everyone."
• "You do get deals on packs of meat for the barbecue."
• "All measures in place due to Covid-19, and everyone acting in a correct and proper fashion."
• "Great prices currently because of the Eat Out to Help Out initiative!"
• "The pet centre has reasonable prices too."
• "Prices aren't the cheapest, but then this is a store operating in close partnership with John Lewis!"
• "Food is always good in restaurant and good value for money."

Cons:

• "May be okay for super inflated priced garden stuff, your choice, but eat there? No thanks!"
• "The prices here are way too expensive and over the top."
• "3 disappointing visits. I've tried, I've visited on 3 separate occasions the latest today but from the limited products (house plants) on offer, all were twice the price of the same at Wyevale."
• "Since the refurbishment the breakfasts are poor - expensive."
• "The prices seem to have gone up a lot!! Butcher's not so great anymore."
• "On the more expensive side."
• "Very expensive food and not reflected in the quality/quantity."

Cleanliness and Maintenance

Pros:

• "The store itself is very clean and very well sectioned/signed posted so it's easy and non-confusing when strolling around."
• "Toilets always clean and tidy."
• "The shop also is pushchair and wheelchair friendly."
• "It is a lovely shop. Very clean and well laid out shop."
• "Toilets are always clean and pleasant."

Cons:

• "All the tables that were vacant hadn't been cleared or cleaned!"
• "And the majority of tables available were not clean!"
• "Seating area filthy lots of uncleared tables."
• "Dirty sticky cutlery and Dining area generally not clean."
• "The cups were dirty, which I changed."
• "Seating area filthy lots of uncleared tables."
• "The cutlery was in a poor state of cleanliness to a point I asked for the batch to be taken away an replaced with clean tea spoons."