The Old Ship Richmond Reviews Summary

Atmosphere & Decor

Pros:

• "Nice and warm, cozy pub on the main st in Richmond."
• "A quality pub, with the well tested mix of low lighting, mainstream rock music, (chili peppers and killers on my visit) and a good choice of drinks."
• "Very nice welcoming atmosphere, serving good quality real ale."
• "The atmosphere was extremely charming."
• "Venue was nicely and tastefully decorated in a 'Nautical' theme."
• "Love this place. Only had a pint with a friend for half an hour or so, but love the atmosphere and the feel of the place."
• "Cosy with an unusual split entrance to tne horseshoe bar. Lowish ceilings, traditional vibe and better food than most other pubs."

Cons:

• "A venue that has lost its atmosphere and banter."
• "Atmospheric decor but deafening football, with commentary playing through the speakers loudly enough to down our conversation."
• "Pop drivel background noise, but can't seem to get away from that anywhere these days."
• "Music is so loud it's impossible to have conversations."
• "Not really our kind of place, mainly because of the acrid smell of some cleaning chemical or another."
• "The FA cup final was being shown and the TV quality was fairly Victorian, they really need to invest in some HD sets!"
• "There was a get together near the dining area so a bit loud."

Service & Staff

Pros:

• "Arrived fairly late after a day at Twickenham and a meal at Elephant Thai. The staff were very pleasant and helpful even though they looked like they had had a tough day."
• "The staff are amazing and extremely friendly."
• "Remarkable service."
• "Bar service is friendly, enthusiastic and efficient."
• "Great service by well trained staff who were friendly, helpful and efficient."
• "The staff were so helpful and the food was delicious!"
• "Staff were lovely and really accommodating."

Cons:

• "The manager Daisy could not have made us less welcome."
• "Worst service I’ve received in a long time."
• "Staff rude and clueless, no interest in the job, seems."
• "Got told to leave but staff couldn't say why."
• "She had no customer service skills... very poor management."
• "Tonight I was turned away by very rude security man for no reason."
• "Very surprised by disrespectful behaviour of a staff member towards my husband today."

Food & Drinks

Pros:

• "The fish was really tasty but the batter was a bit soggy."
• "The food was excellent."
• "The food is good quality."
• "Sunday roasts, fish and chips and burger were all excellent."
• "Really great food, lovely service and a nice location."
• "Great food with satisfying portions."
• "Fish and Chips were out of this world!"

Cons:

• "DO NOT go here for a Sunday roast, it will ruin your whole weekend."
• "It was expensive and there was a disparity in portion sizes."
• "Very poor veggie roast though. Soggy Yorkshire pudding, the roast potatoes were more like boiled potatoes, kale undercooked, carrots slimey and gravy running."
• "The food was a tad bit disappointing."
• "Long wait for food, tasteless, yet a very expensive roast. Filthy, cold pub without a fire on a winter day."
• "The most disappointing Sunday roast we’ve ever had."
• "By far the worst roast I’ve ever had."

Value & Pricing

Pros:

• "Nice staff, solid pub food."
• "Very reasonable prices and a good range of drinks."
• "Really tasty food, great range of beers, and all very reasonably priced."
• "Drinks were nice."
• "Good selection of beers too."
• "Beers were cold and crisp."
• "Great selection of beers and spirits."

Cons:

• "An order of wings gets you 4 wings for £10… not even crispy skin, soggy skin with sauce."
• "A pint will cost you £7 at this place."
• "The filling was burnt, the bread was rock solid, the fries were thin and just meh, and the whole dish was barely warm."
• "A nice pub in Richmond for drinks in couples or groups... but the portion size on the side order of chips for £5 was quite small."
• "Okay pub but with very expensive food. I paid nearly £10 for a cheese board and it only came with a handful of crackers, plus the quality of cheeses wasn't exactly worth the price."
• "Drinks very expensive... pint of London Original and a vodka & tonic £14.05! - and the food rather uninspiring."
• "Prices are a little steep especially for fish and chips."

Facilities & Accessibility

Pros:

• "No mirror in men’s toilets though."
• "There is a screen showing sports in every room of the place and even in the beer garden!"
• "A good courtyard out back for smokers. Board games."
• "Having walked from Twickenham to Richmond, needed somewhere warm and dog-friendly on a cold January day. The Old Ship was beautifully welcoming and inviting with fires lit and friendly bar staff."
• "I liked the fact that they have board games."
• "Lovely and relaxing inside with a log fire on the night of my visit."
• "It's only a short walk away from Richmond railway station or NCP car park."

Cons:

• "Due to a back injury, I sometimes struggle with stairs."
• "Got told to leave but staff couldn't say why."
• "booked for Saturday evening... we were left at the door and manager did not even let us in, claiming 'young people are not allowed after 7pm'."
• "An absolutely disgraceful pair of door staff members denied us entry for a fabricated reason."
• "Tonight I was turned away by very rude security man for no reason."
• "Service wasn’t great either."
• "Long wait for food to arrive."