Browns West India Quay Reviews Summary

Ambience

Pros:

• "Went for a business lunch and was immediately impressed by the beautiful building and atmosphere within the restaurant."
• "On 16th March we had our wedding celebration in this cosy and beautiful downstairs bar."
• "The downstairs area was perfect for our party with a separate bar and bathroom & it felt both cosy and spacious enough for a group of 40."
• "Restaurant is cosy and welcoming, with tasteful decor."
• "Ambience inside good. Well established slick Restaurant."
• "Lovely restaurant with a maritime feel, set as it is within the docklands heritage area and quayside."
• "Whether indoors or outdoors there is a great ambience."

Cons:

• "The issue with this particular branch is the noise level."
• "At times a very busy restaurant which is then coupled with a great deal of noise."
• "Everyone is shouting to hold a conversation."
• "Where we sat was extremely cold with all the windows shut."
• "Sadly the service was not great. The serving of food chaotic."
• "The place is lacking a bit of character, but that's something that seems a bit of a problem all over Canary Wharf."

Service

Pros:

• "The service was excellent and the environment pleasant."
• "All the staff are friendly."
• "I dealt with Danny and Kateryna during the process and they were friendly, efficient and communicative throughout."
• "The service and staff were super friendly and attentive, the decor is nice."
• "Very welcoming and efficient staff."
• "Visited this evening for a meal and drinks, both the staff (especially our waitress Athena) and food were amazing."
• "Great food and excellent service by lovely Monika, who approached with bright smile and recommended amazing dishes and cocktails to us."

Cons:

• "There wasn’t enough staff on & we did have to ask where our ordered bottle of wine was."
• "The waitress we had was rude and seemed like she didn’t want to be there."
• "We waited ages to get served."
• "Service was pretty bad unfortunately."
• "Our waitress was a bit idle-minded and we had to call her many times for bill, food and general things."
• "The service we received here was quite rude and not willing to correct issues with food quality."
• "Service was very slow considering there were about 5 members of staff on shift and only having 5 tables to serve in the whole restaurant at the time."

Food Quality

Pros:

• "The food is decent and well seasoned."
• "Had the Root Vegetable Pie and honestly the best pie I had in a while that had no meat in it!"
• "The food we ordered (Chicken Schnitzel and Pulled Lamb shepards pie) was of very good quality and presented well on the plates."
• "Solid meals and lovely veg, great deserts."
• "Teriyaki chicken skewers were delicious."
• "The food was very tasty."
• "Food was spot on and priced reasonably."