McDonald's Reviews Summary

Food Quality

Pros:

• "The chicken Mcspicey was delicious, nice and hot."
• "Ok for lunch, breakfast sausage mcmuffin the best I've ever had, fresh hot and juicy."
• "Fries where freshly cooked though and tasted lovely, nice amount of salt and good portion."
• "usually it’s not great, but today i had a super quick service and was given an amazing double sausage mcmuffin and hash brown, was super good and that’s more than enough to get my 5 star honestly."
• "Nice restaurant, service a little slow to say the restaurant wasn't super busy but when the food came out it was all piping hot."
• "Everything was fresh and kids enjoyed their happy meals."
• "Had breakfast here as 2 adults and 2 children on Sunday 22 August. Usual McDonald's food, hash browns were perfect."

Cons:

• "The double quarter pounder was bland, no sauce on the bottom of the bun and the burgers were overcooked and dry."
• "Food was Luke warm and tasteless."
• "horrible. ordered some milkshakes and a flat drink. got there food was cold, no milkshakes and not even my oasis!!"
• "Worst of all was that the burger was cold with the bun feeling like it had just been taken out of a fridge."
• "Food tasted bland."
• "The meat is very dry and has no taste at all."
• "Food was cold. Chicken was hard and bacon was no where near crispy in the chicken bacon salad box."

Service

Pros:

• "Drive through was quick for the amount we ordered."
• "Joseph served me. Fantastic server, very polite, friendly and had a lovely appearance."
• "One lady in particular, who found us soon after we'd sat down and offered the kids a balloon and a little flag."
• "The staff are usually very courteous and professional."
• "Great service. Great food and amazing staff. Especially Neil!!"
• "Their staff are presentable, clean and don't treat you like you are some inconvenience."
• "No queue, just order your food and a few minutes later ready for pick up."

Cons:

• "Absolutely appalled by the customer service I have received."
• "I've been sat waiting 20 mins for my food on the driveway and it's taking forever, they need to be better at service!!!"
• "The waiting time was ridiculous."
• "We waited 15 minutes for our food, and we didn't even get a 'sorry for the wait'."
• "Service was slow. And not very friendly."
• "The staff seem disorganized and it was even at a peak time."
• "Staff acting very unprofessional on a night shift not sure if they put the staff they don’t want in the day on at night but very unhelpful."

Cleanliness

Pros:

• "Nice, clean and tidy outside and in."
• "Not a bad McDonalds. Good friendly staff and kept clean."
• "Between the two establishments in Barnstaple, this one is the best in terms of cleanliness, heat of the food and service."
• "Appeared slightly smaller than the average Mcd's but would say this was to their advantage. Exceptionally clean & tidy."

Cons:

• "Food / preparation is much lower quality compared to other macdonalds restaurants. Flies all around the kitchen and seating area."
• "Closed gents toilet so had to use disabled toilets. Not going to lie, was close to walking out over the condition of the toilets and not bother ordering."
• "The mozzarella sticks should be warm, soft and slightly gooey but not at this McDonald's."
• "Had to update my review. This McDonald’s #491 has gone massively down hill in the past 12 months."

Order Accuracy

Pros:

• "The children enjoyed what they had and we received extra sauces and an extra coke so that was a bonus."

Cons:

• "They missed dips, milk and straw from our meals we paid for."
• "Half of my family’s order was missing."
• "Had an Uber eat delivery from this Mcdonald's. Not only was an item missing and another item wrong, but the Fanta ordered tasted like it had been watered down then had cleaning fluid added to it."
• "Every time I order something is missing. Usually multiple items."
• "This is now the 2nd time my order has been messed up going through the drive through."
• "They didn't get the order right it was a fries short and the burger was short a burger there was only one instead of 2 it was also supposed to be a meal in the restaurant not to take away so if you go there make sure you check your order before you leave as mistakes cannot be rectified after you leave the premises."
• "When I arrived at the collection window I was handed a chicken nugget happy meal with a milk."

Facility Management

Pros:

• "Good McDonald's with Friendly Staff."
• "Nice, clean and tidy outside and in."

Cons:

• "Don't bother going here if you are a walk in customer. They prioritise delivery's and drive through orders before people who are on foot."
• "Supposedly open 24 hour but they're closed at midnight every day because of a 'systems update'."
• "We had two meals and 4 coffee's but unfortunately we didn't notice that there was a 90 minute limit on how long you can stay in the restaurant."
• "So my ONE star rating is for EVERY McDonalds that only allows 90 minutes parking time, and especially for not giving an extra half an hour for places that get ridiculously busy, or for people with very young children, and disabled people."
• "Avoid like the plague if you are having a party. We went there with 5 kids and a baby. One child being disabled. We where a few mins over the 90 mins. And have now received a parking ticket for over £100."
• "Delivery drivers designated tables taking up the PRIORITY tables for us disabled patrons."
• "These were reserved for staff to take their break in."