Haché Brasserie Kingston Reviews Summary

Location and Ambience

Pros:

• "A perfectly situated brasserie which stands out from the rest in the area."
• "Busy Bank Holiday Sunday and managed to get a table with River views."
• "Beautiful setting inside and outside (as seen in the pictures)."
• "What made the overall experience even more amazing was the spectacular view of the river."
• "The decor and ambience is nice."
• "Lovely location. Good customer service."
• "The sun was a beautiful addition to our waterfront meal."
• "Very nice place. We got a really nice table parallel to the river which made it more special."
• "The drinks and food were exceptional, but the service was the highlight of my visit."
• "A beautiful peaceful spot on the Thames."

Cons:

• "The food quality considering the price was below par."
• "I would prefer more beer options on the tap but all in all a lovely experience."
• "The smoked salmon (£13) was drowned in sauce and they used the same sauce on the chicken which was a bit unimaginative."
• "We have some feedback and we're just told they never get complaints."
• "Unfortunately this is a money-grabbing chain. They used to include the fries with the burgers but it is now separate."
• "Tables distanced and staff wore visors. First visit, but won't be the last. Meal next time!"

Service

Pros:

• "Very good and friendly service from Sam."
• "The service was a bit slow though and the waiter forgot to bring us several things we asked for."
• "We were served by Ashley who was very good and lovely."
• "The staff are quite friendly."
• "The staff were very accommodating - we moved three times before we were all happy and the staff couldn’t have been more patient!"
• "The staff are extremely friendly especially Julia who was exceptional."
• "Our waitress made it particularly special, I’ve not had service like this in a restaurant in years - she had us all in fits of laughter."
• "Had lunch. Nice food - burgers, avo toast, nachos, churros. Service slow and staff had to be called each time."

Cons:

• "The service is one of the worst I have experienced for the last year going to that place."
• "All orders were wrong. Children left without food because order was missed."
• "The excuse of the manager was they are perfectionists and he even offered the food to another table who asked to eat someone else’s leftovers!!! Never again."
• "Service was so slow, indifferent and rude from the moment we arrived and tried to get a table, to not getting menus, etc, that we got up and left."
• "We were spoken to and looked at like it was an imposition we were even there."
• "Go elsewhere, there are plenty of other options along the riverfront where the service and reception is rude and unwelcoming."

Food Quality

Pros:

• "And of course delicious food. Highly recommended for a glass of wine or two on the sunny terrace 🤩"
• "The burger arrived medium rare as requested, and I can only describe it as outstanding."
• "The food and drinks were very tasty."
• "The food was just scrumptious. Especially when combined with the complimentary wine."
• "The burger and truffle fries were delicious."
• "I have had the burgers before, and they are delicious."
• "I had the Malibu chicken and I can highly recommend."
• "Had an amazing evening at Haché Restaurant in Kingston. Food, ambience, decor and service is on point."

Cons:

• "Today I ate smoked salmon in this place. After a while I felt sick."
• "I’m not fond of their food, pretty average (nicely presented though) and had to pay for chips separately."
• "Went here for a birthday dinner, both the atmosphere and service were great! Lovely friendly staff. However, the food was rather disappointing."
• "We went to the brasserie for lunch and we were 3 plus an infant. Given the outside seats can’t be directly reserved and the day was nice there wasn’t a table there but Julia (the person who assisted us) temporarily placed us inside and looked out an outside table to get free."
• "Went to this wonderful restaurant on the Thames last night. Our friendly waitress, Ashley, really contributed to the overall enjoyment of our evening due to her professional and efficient service."