Kaia Reviews Summary

Seating Comfort and Layout

Pros:

• "The staff appear attentive and very lovely!"
• "Loved the bag hook at each stool. A nice touch."

Cons:

• "I prefer more comfortable sitting than their bar area which was the only option we were given!"
• "For the price though I would've liked more comfortable seating. (There are no backrests.)"
• "Seating was on high stools at bar like tables. Quite tightly backed so no privacy."
• "High shared tables won’t be for everyone, though I think there are some normal tables too."
• "Seated at a large countertop... Asked for seats and told it would be one and a half hours until available."
• "The woman at the front of house is so unpleasant that it ruined the rest of the experience."
• "We were sat at the counter by the kitchen where it was very hot."
• "Only 2 stars due to portion size. Don't bother with the wagyu beef starter - incredibly thinly sliced and only a few portions."

Food Quality and Selection

Pros:

• "The food was very good, and fresh! Especially liked the asparagus!"
• "Highlight was the okonomiyaki, chicken bao buns, black cod."
• "The sushi was all fantastic and the hot food was also great."
• "Fantastic sushi, poke ball and cocktails, went there for a business meeting and really enjoyed the vibe."
• "Truly exceptional sushi with a fantastic selection of Robata as well."
• "Absolutely amazing place our server was Greg he was fantastic the food is amazing."
• "The food look good and tasted nice but the price was excessive for the portion size."
• "The BEST sushi I’ve ever had… Highly recommend the tuna sashimi."

Cons:

• "The plates with red meat weren't fresh (obviously old inventory)."
• "Food was average at best. We had to send back the wagyu steak."
• "We wanted to like this place, but unfortunately we were not impressed with the food."
• "Shrimp roll seemed a bit stale, not old tasting but not fresh either."
• "I agree with the previous reviews, the dishes are slightly overpriced."
• "Had dinner here, don’t even bother. Service and food are mediocre. Oysters were dry and nigiri was tasteless."
• "The food is nice but nothing outstanding really and the selection of sushi is quite limited."
• "Rampant inflation! ... the miso black cod had gone from £18 -> £25! At this rate of inflation it will soon have surpassed Alain Ducasse or Le Gavroche."

Service and Atmosphere

Pros:

• "The staff were amazing, I could not fault them one bit. Very polite and helpful, food was nice."
• "Fantastic service delivered by the team here. Even though the allocated time was 90 minutes, they gave us extra time."
• "Our server, Ludovica, was so kind and sweet. She gave her recommendation on how to work through the menu."
• "Hope Kaia trains more staff like them. They took good care of us and never missed a request or query."

Cons:

• "Slow service, food was a huge disappointment. I had various chicken dishes and they were all thigh meat and really oily."
• "Service was absolutely awful. A very inexperienced serving staff."
• "Front of house clueless... Don't go in a group bigger than 2, as the huge lamps in the middle of the table obstruct your view from each other."
• "Terrible service & food poisoning! Went to Kaia for my birthday with 10 of my friends. The service was poor."
• "Waiter did not know how to serve a table. He actually did not respect people space and everytime that a plate needed to be put on the table he was literally resting on the customers."