Address: Ninth Ave, Burton-on-Trent, DE14 3JZ, United Kingdom
Phone: +441283545353
Rating: 4.6
based on 257 reviews.
Customer Service
Pros:
"Could not recommend more - Joe was friendly and very professional throughout the entire process!"
"The staff were very friendly, patient and welcoming."
"Polite courteous reception. Prompt friendly attention to my appointment."
"The customer service and team work was outstanding...many thanks again David for your patience pointing out features on car."
"Very friendly, accommodating and professional."
"The whole experience was fantastic! Highly recommended!"
"Every time I've been to the dealership the customer service has always been excellent."
Cons:
"Terrible customer service. Whenever an issue with one of my cars it's always myself chasing them."
"They shouldn't play to customers about warranty."
"Be careful if you get a call to come in early during your PCP period. Transparency does not exist and if your car is in negative equity they will ‘hide’ this information in salesman’s terms leaving you will a personal loan as well as a new PCP agreement with a heavy APR."
"No courtesy car without transport fro 13 days!"
"KIA as a brand doesn't have the customer service to act on issues and are quick to sell volume but cannot service the cars or sort out simple warranty."
"One of the worst experiences of my life was buying a car from here. Misinformed, altered paperwork from what was said verbally."
"Really bad customer communication. I was asked to pay £250 deposit for a mobility car I was not sure about."
Sales Experience
Pros:
"Just purchased my 4th Kia from Burton Kia and what great service from the team."
"David especially (who was my salesman) was absolutely brilliant."
"Louis, on this occasion, looked after us and clearly fits in with everything they aspire to."
"The attention to detail and helpfulness from them all certainly made purchasing my car a smooth change over."
"David was a really friendly and helpful salesman. He was really easy to talk to, not pushy, and listened to what we wanted out of our car and did what he could to meet our needs."
"He made me feel comfortable, he was very reasonable, honest and knowledgeable about products on offer and I would highly recommend his service to anyone thinking of buying a new car."
"We walked away having purchased a car having been offered a good deal for the old one."
Cons:
"Now a failed engine on a car that’s done 29,000 miles & warranty is void because I was told the wrong service interval dates."
"They even handed over the car with faulty lights."
"Had to wait 8 days before the car was looked at, then told they had to order the parts in despite me telling them that my son in law a qualified mechanic had diagnosed a faulty master cylinder."
"I mean 4 months to tell me the colour cannot be done!!!! Now another 8-10 months before it will arrive unless I get another call to say something else."
"STAY AWAY FROM KIA AND KIA BURTON. THEY WILL HAVE YOUR CAR FOR OVER 6 WEEKS BEFORE THEY CAN SEE A WARRANTY ISSUE."
"I lost my much money due to the fuel leak and this was KIA burton fault."
"I felt pressured. Over the weekend I changed my mind asked for my deposit back, I have been ignored and am still awaiting my returned deposit."
Vehicle Quality
Pros:
"When I collected the car it had been cleaned, polished and valeted to perfection."
"I've been using this dealer for a number of years now and the services they provide are excellent."
"The extended warranty on our Kia approved Sportage will be really useful for us and the car is in excellent condition."
"The car was delivered immaculate and all my questions and queries were answered patiently."
"I have had 3 cars from Kia now. All have been excellent value."
"All four wheels were also refurbished as they had slight oxidising on the diamond cut face."
"The car I purchased was in excellent condition, and the dealership provided a comprehensive history and inspection report, giving me confidence in my purchase."
Cons:
"It's been 5 days. I am waiting for my KIA caren car to be repaired because it's under warranty."
"The experience at Burton Kia itself is no thrills. I did the chasing for the sale and the only time I heard from the dealership themselves first was them chasing me to see if I had the funds for the car."
"I was not happy with the company policy, as they didn't provide car mat, No car insurance for one day from company as I have to drive home."
"Even I deserved the compensation but they didn't pay me any single penny."
"Sadly will not be returning due to a change in car."
"I still paid them 105 pounds 💷."
"It needs a clear, user-friendly summary sheet of figures - value of trade-in, cost of new vehicle, clear indication of VAT, etc, showing the COST TO CHANGE, as a bottom line."