"I was impressed by the helpful and considerate staff."
"Always find this dealership helpful and friendly. Their customer service is great."
"The team were very helpful from start to end of the process of purchasing the car."
"Fantastic customer service from Junaid JD at Nissan Sutton."
"The customer service at West Way Nissan Sutton Coldfield is second to none."
"Had my Nissan truck in for a service and warranty work couldn't fault the exceptional customer service."
"The staff were all polite and made sure we were ok."
Cons:
"It took a week just to replace coil springs and spark plugs! Every day I phoned and couldn’t get through; kept being transferred to different departments."
"Absolutely diabolical after sales care! Purchased a brand new Juke in February which has a faulty alarm."
"I can’t even begin to explain the awful service we have received from West Way Nissan."
"Multiple calls to report it to them, nothing. No call back. Horrendous service and incompetence."
"Service used to be very good however this past month it was awful."
"I am absolutely appalled with this service, I constantly have to phone them to make sure they are doing their job, unacceptable!"
"Terrible, full of lies, have no respect, no customer service."
Sales Experience
Pros:
"Brian from Sutton Nissan if you read this, THANK YOU SO MUCH!"
"Got the second hand Juke I wanted and much cheaper than my local dealer."
"The salesman, Muhammed Jenaid, surprised me with his knowledge of the vehicle I was buying."
"Jacob was a great salesman no pressure, got a good price for our part exchange."
"5 Stars for a perfect customer experience."
"No hard sell, communication was excellent and what would normally be a stressful time (me and cars aren’t friends) was made blissfully easy!"
"The sales process by John was brilliant and felt very looked after and cared for."
Cons:
"From start to finish when buying my car several rookie errors happened."
"Sales agent was extremely rude they twice cancelled collection of the car as agreed works had not been completed."
"Sales guys seem to want to sell you what they want not what you have come in for."
"Appalled with Nissan Westway Sutton Coldfield."
"Some serious snobbery going on here. Had several bad experiences at this particular branch over the phone."
"If you have any self respect dont use this branch your better off buying a chocolate teapot than going to this branch."
"Worst sales pitch I've ever experienced in my life, a total joke!"
Vehicle Quality
Pros:
"Delighted with the customer care I received relating to an electrical fault - the first fault ever - in my 10 year old Micra."
"So happy, pleased I made my choice of my Nissan quasquai. Its just beautiful."
"Love the cars too, good quality and nice looking."
"Bought a used Qashqai, 3 years old, 12,000 miles which was sourced from another branch as I had specific requirements. Had exceptional service from Robbie."
"Great staff no pressure selling the was there to answer any questions I bought a nissan note and when it arrived it was slightly scratched they wouldn't let me pick it up till it was perfect."
"New battery and glow plugs done under warranty and they cleaned my car and valeted it for when I picked it up."
"Got a lovely new Qashqai and made to feel very special in its unveiling."
Cons:
"Recently changed my Nissan Note tdi 1.4 for A Nissan Note 1.2. Very disappointed low MPG different car completely."
"I bought a car Mazda CX3 from Westway Nissan Birmingham in the month Of January 2023. Since day one of the purchase the car is giving endless problems."
"Every time a new fault pops up. The dealership even took my car for two months and still couldn't rectify the problem."
"2 days after getting it back I have a system fault message flashing on my dashboard."
"As soon as I got my used vehicle from Nissan Westway Birmingham and realised there was a major problem they have shown no remorse or accountability."
"Do not buy a sunroof car from nissan."
"I then came home and suddenly noticed nearly £25-£30 coins are missing from my car."
Communication
Pros:
"Finally got to speak to someone - branch manager James was amazing 👍🏽. Shame his team is shambles."
"James was very professional and really cared for wanting what's best for the customer."
"I was continually informed every step of what was occurring."
"Many questions answered and great communication."
"Just purchased my first Nissan and was guided through the process with the cheerful Junaid (JD). Communication was excellent with regular calls and emails answering my many questions and providing progress updates."
"The sales representatives (Claire) was very helpful with the informations requested and explaining with patient and smiling."
"Roger the sales guy is very friendly and kept me updated."
Cons:
"I am so shocked that such a big and trusted company ruined my experience just for a couple of pounds."
"Sales manager supposed to call and never has."
"No one called back."
"When arranging to get my car serviced...I spoke to nissan service dept the woman was rude."
"They are not bothered to pick calls or speak to me."
"Couldn't get through to service, so the gentleman said don't worry I'll get them to call you back ASAP as only 2 people on service and they are busy. No one called back."
"I was constantly on the phone to Dawn as I never seem to get a callback from him."