Candella Tea Room Reviews Summary

Ambience

Pros:

• "The whole ambience was comfy and natural."
• "The place is super cozy, the tea is delicious."
• "Absolutely delightful place to have tea."
• "The interior of the tea room was beautifully decorated."
• "Very friendly vintage atmosphere and staff."
• "Absolutely loved the ambience here! Lots of antique plates and drawings on walls."
• "The atmosphere and interior are cozy."

Cons:

• "First of all, the place is so small we had to stay outside (and we were freezing to death)."
• "Unfortunately we had to sit outside, basically on the street with heavy traffic."
• "It’s actually a bit shabby, and not in a chic way."
• "Outside isn’t terrible, but the view consists of a lot of traffic and some trash."
• "Limited seating inside. Be sure to reserve first! It's very pretty inside, although not really nice outside!"
• "Seating was quite limited, often fully booked."
• "Decor was nice too, albeit a bit cramped."

Service

Pros:

• "The staff was very accommodating and friendly."
• "Staff are the kindest and service is helpful and attentive."
• "The staff was so friendly, helpful and gave excellent service."
• "Staff was perfect too: polite, on the lookout for everything we needed, so professional and friendly!"
• "The service provided by Marcus was exceptional!"
• "The service was delightful, they were so nice and all congratulated me."
• "The staff was amazingly helpful."

Cons:

• "Service was unfortunately rough and on a rude side."
• "Very rude staff. Because I asked for decaf coffee the waiter got angry and rude."
• "Very rude servers. There was stuff floating in our milk, which we saw after already poured. They didn’t care when we told them."
• "The biggest downside was that the service was quite bad, nobody came to give us a menu, take our order, or looked our way in general to see if we needed anything."
• "Servers never pay attention to outside and frowns at you whenever you ask them something."
• "Asked for more hot water for tea, they just dumped my pot out in sink…. I asked for my tea back, they brought me completely different one."
• "Yes I don’t know who is supposed to manage the floor, my experience was no one was managing the floor so you have to go up to the register anytime you wanted something."

Food & Beverages

Pros:

• "The scones here are the best ones I've ever had. Fluffy on the inside and crisp on the outside, and they're served warm!"
• "The assortment of freshly baked scones, delicate finger sandwiches, and delectable pastries is simply divine."
• "The black rose tea was so delicious, I bought some to take back home."
• "The tea is not tea bags but tea leaves!"
• "Really good warm scones and a wide selection of teas."
• "The tea was also excellent. Great subtle flavors."
• "The sandwich: tuna, cucumber, egg and salmon and ham, all refine."

Cons:

• "When we ordered we only got 2 plane scones instead of one with raisins like on the menu."
• "The finger sandwiches needed some salt."
• "But I found the cakes too sweet and could not finish it."
• "Scones were dry and crispy."
• "The tea was not so great. I got the lady gray and it was lukewarm and hard to pour out of the tea pot."
• "Tea took an eternity to brew, so most of us were drinking warm milk."
• "The food was not fresh, very pricey menu for what you get."

Reservation & Seating

Pros:

• "Top notch independent Tea House. Cosy set out. Cool vibes. Excellent value."
• "I loved it. Would come back to London solely for this tea room."
• "I would highly recommend this nice Tea Room."
• "Absolutely worth visiting, but please reserve as you must experience the most wonderful atmosphere."
• "Definitely worth making a reservation to sit inside."
• "Advance booking is strongly recommended due to limited seating inside."
• "Ide recommend making a reservation to get a overall experience."

Cons:

• "After reservation made by phone and by email to be sure for 4.30 pm and arrived there on time they told us that they thought that it was for 4 pm and they had already cancelled our reservation."
• "I’m a bit skeptical of the phone reservation system. I called in over 2 weeks prior for a noon reservation for 4 but when we arrived they said it was booked for 11."
• "Please make a reservation if you want to eat here. First time I came here, they said all their tables were booked and told me to come back another day."
• "Very nice quaint place but had to be seated outside as the place was fully reserved."
• "Gets booked up well in advance, so booking is a must, with plenty of notice."
• "Would recommend booking in advance. We got lucky enough to find a table but it can be busy."
• "We arrived without a booking and were fully booked but they were very nice and managed to squeeze us."