"Nice and quiet during mornings and daytime - warm and busy atmosphere in evening and weekends."
"The ambiance is quite radiant."
"Interior was nicely put together, love the lighting."
"Chaiiwala is decorated with numerous vintage filament bulbs hanging gracefully from the ceiling."
"The seating could be improved but otherwise than that the pink tea had a pleasant aromatic smell as well as taste it contained nuts too, the food as shown below was good but the spice could've been tolerated a bit."
Cons:
"When it's busy though, it's the last place you want to be sat in, as the space can be quite restricted - some crowd control would be recommended."
"Tables were rather sticky, staff seemed occupied in their own world, without any attention to whose entering."
"Air con was directed to some tables which made a few of us very cold, chairs are really creaky the lighting from the outside suggests a warm setting but inside its quite dingy, the table and chairs are uncomfortable."
"The shop had a bright and welcoming atmosphere. Was a little busy and we didnt get a seat to start off with."
Service
Pros:
"The service is very good."
"Service is at its best, especially by Adil!"
"Very friendly service and pleasant setting."
"Service was a bit slow and took around 10mins to get the food."
"Staff at front friendly."
Cons:
"The service while friendly can be a bit slow."
"Unfortunately having given this place many visits before I wrote a review to be fair on their overall service and quality of food I am convinced it's not going to get better."
"Absolutely abysmal experience. Staff have no understanding of what good customer experience is."
"Horrid experience. This is conveyor belt service at its worse, yes the place is full all the time but once the shine of the new shop is over, it will be empty."
"Poor customer service. As I just asked him to get the tea extra hot he replied me in a loud voice " Thats what I am doing " instead of saying ok ."
Food Quality
Pros:
"The Halwa was delicious."
"The desi breakfast and omelette wrap are my favourites."
"The food is great!"
"There are some really wonderful dishes on the menu that you won't find anywhere else."
"It's tasty, eating in can be a bit hectic."
Cons:
"The desi breakfast was not that exciting. The chickpeas were cold, the omelet was ok and the paratha was readymade."
"The potato pratha was also not fresh and with almost no filling."
"The tea was not fresh but the taste was just ok."
"The worst item was the chutni you get with the potato pratha and desi breakfast. Disgusting taste."
"The Halwa however tasted appalling. It was so sweet it tasted completely artificial."
Value for Money
Pros:
"Also the prices are really good and you can get a decent amount of food for a good price."
"They do have a small but simple menu which is very friendly on the pocket meaning you can try loads!"
"A very busy place especially in the evenings. Has some seating but fills up quick. Tea is a speciality here and the food is pretty decent as well- priced very competitively- nice and clean inside and quick service."
"Much needed in Tooting. A refreshing change to the standard cafe to enjoy a quick bite and tea. The Breakfast looks good but haven't tried it yet."
"Food is however quite basic and wouldn't recommend as a meal, but rather for snacking."
Cons:
"Please donot waste your money on this pathetic place."
"First of all I was not happy with the service she told me that it will take 15min and it took more than 30min."
"Frozen food , just okish quality but I go there because couple of friends love drinking tea and it’s fun to have their company."
"Good chai but everytime I have gone in there it smells of sweat."
"Awful service! Ridiculously overpriced food. £3 for a very greasy paratha and shop bought oven cooked kebab."