The Dolls House on the Hill Reviews Summary

Staff and Service

Pros:

• "The staff was lovely and friendly."
• "Delightful staff; professional service."
• "The staff are wonderful and very accommodating."
• "Friendly staff and spotlessly clean, dare I still use the phrase #covid friendly?!"
• "Very friendly staff."
• "Staff and management - super friendly and helpful."
• "Lovely staff."

Cons:

• "Totally unfriendly when we complained."
• "The waitress serving us made comments under her breath which was unprofessional."
• "Service was non existent."
• "But the waitresses confused all the orders."
• "We heard the staff then speaking about us amongst themselves."
• "Horribly rude manager."
• "Staff were not attentive. Sat me down and didn't return for 10 minutes."

Food Quality

Pros:

• "I ordered a cream tea after the toastie was sent back which was yummy."
• "Most importantly food was delicious as well as the cakes and fresh juices to boot."
• "Quality of the food was superb."
• "The food and drinks were great too!"
• "Food was amazing cakes to die for."
• "The food was delicious. I had the eggs benedict and my partner had the eggs verde - both options were made to perfect."
• "The food was absolutely delicious, the desserts were spectacular."

Cons:

• "The waffle clearly came from a packet bought from the supermarket."
• "Sandwiches were pretty basic, scones pretty crumbly."
• "Average greasy spoon cafe breakfast for £11, drinks not included."
• "When it arrived it was cold."
• "The muffin was so basic and tasted like cheap bread."
• "The sausages and bacon were dry and tough."
• "The scones were small, stale and soapy."

Ambiance and Decor

Pros:

• "Lovely atmosphere and great cakes."
• "Very cute cafe for afternoon tea."
• "The place looks like a fairy tale. Great potential."
• "A wonderful environment, great food and really friendly staff ☺"
• "Lovely cafe. I visited for the first time yesterday and loved the design of the cafe. It has a very historical look which is so nice."
• "Really nice atmosphere and friendly and helpful waiting staff here."
• "An amazing little tea house with spacious area inside."

Cons:

• "Came here on a Monday morning for Breakfast. Was seated in a very tight room with enormous tables which were cramped in together."
• "The back of the restaurant is quite plain with bare walls with randomly exposed wall plugs and nails."
• "The place has a smell of old stuff."
• "It was very hot inside almost attic & some fan could help keep the temperature down."
• "The decor and layout is dismal with a refurbishment very much needed."
• "Dark and stuffy, not pleasant even to step through the doors."
• "Hygiene was a bit poor, we were sat at the back of the cafe and noticed cobwebs in some areas."

Value for Money

Pros:

• "While a tad on the pricier side for a student, more than well worth the money!"
• "Pricing is moderate but worth it!"
• "Agreed this place is a little pricey but i guess needs must for the location /overheads / keeping up with cafe chains etc."
• "Highly recommended, lots of options and clearly labelled allergens."
• "The menu is big and the food is definitely worth it."
• "Nice outdoor seating."
• "A lovely selection of cakes on display in the shop."

Cons:

• "Not even worth one star rating."
• "Very expensive for what it is but it has got some charm."
• "My friend ordered one of the savoury pancakes which was overpriced."
• "It has a good food and a warm welcome but it is very expensive for an average experience."
• "Cakes are over priced at £6 for an average cake."
• "The bill however was way too high, I'm not sure how you can justify nearly ten pounds for a tea and a slice of cake."
• "£10 for a normal sundae?! Not even in good restaurants in central London is it this expensive."