Lock & Quay Restaurant & Bar Reviews Summary

Staff and Service

Pros:

• "Denise went above and beyond to decorate and get our Chinese-English fusion buffet perfect."
• "The staff were really friendly and helpful especially when using the App to order food."
• "The Lock & Quay has very friendly staff, good and affordable food with great atmosphere."
• "Friendly staff, beautiful atmosphere and its good to have car parking."
• "From the moment I entered the staff was very welcoming and friendly."
• "The staff were very attentive & extremely friends."
• "The staff were very polite and friendly and smartly dressed."

Cons:

• "Rude staff! Came here last week for food drinks and coffee etc the food is only what I can call 'okay' the prices are over priced."
• "The lady that served us didn’t even clean the table, that was dirty before we seated, didn’t give any napkins, just threw the cutlery on the dirty table."
• "I turned up at 3pm to be told the chef is no longer serving food for the afternoon."
• "No no, racist lot. Food was ok, it’s the service that was digesting."
• "Food was very good, but service was terrible!"
• "Service was indifferent."
• "Shockingly poor service! Not even a 'hello' greeting by the two staff members."

Food Quality

Pros:

• "Excellent food. Best fish and chips ever eaten in a restaurant."
• "The food here is great as mains or nibbles with drinks."
• "The food was excellent."
• "Our Burger, Salads & Aranchini Balls were beautifully presented & tasty, well worth a visit!!"
• "Every dish I tried was bursting with flavor and expertly prepared."
• "The food was absolutely delicious and I especially enjoyed the vegan burger."
• "The food was incredible and perfectly cooked."

Cons:

• "Would never go back to this restaurant EVER food was undercooked and tasted like it was from the microwave."
• "The food was not cooked properly I was sick for 3days after."
• "Roast lamb dinner was a real disappointment."
• "Ribs served with dried up bbq sauce (microwaved?)."
• "The food is only what I can call 'okay' the prices are over priced."
• "The food was unfortunately quite poor with fish and chips that were soggy and undercooked."
• "The vegan Thai burger was just like every other frozen vegan burger we've had in England."

Ambience and Location

Pros:

• "A fantastic location and great outdoor seating."
• "Beautiful place beautiful food.. nice vibe & friendly staff.."
• "Sitting outside on a sunny day canalside is lovely and relaxing."
• "The location is very pleasant, overlooking the Yeading marina."
• "The Christmas lights on the boats and in the venue were quite magical."
• "It's the perfect place to unwind and enjoy a meal while taking in the beautiful surroundings."
• "Quaint and beautiful with a super calming view of the lock."

Cons:

• "Big shame because I would visit far far more if drink prices were less."
• "No outside heating and when it rained everyone was drenched because there were no umbrellas on tables."
• "Never felt so unwelcome at a pub."
• "Very limited space, had to ask three different waitress's to find out the waiting time to be seated outside and none of them got back to me."
• "Far more expensive than any restaurant much closer to london."
• "Parking also expensive you have to pay £20 for 3hr parking or get penalty."
• "No greeting on arrival - just told to sit inside as they were jet washing outside."

Value and Pricing

Pros:

• "The offering has always been good value, well made, good value, and generous portion sizes."
• "Good and affordable food with great atmosphere."
• "Went here during the eat out to help out scheme so everything was 50% off."
• "Their tapas is worth 3 for £13."

Cons:

• "The prices are over priced."
• "The igloos cost £45 for 2 hours but rest of the seating is normal booking."
• "Nice pub but expensive food."
• "Nice place and food but VERY expensive for what it is."
• "Very basic and expensive will not be dining here again."