David Lloyd Cambridge Reviews Summary

Facilities

Pros:

• "Facilities are also excellent."
• "The gym itself is spacious, well-equipped, and kept in immaculate condition."
• "Superb facilities, the gym is the best in the city!"
• "The facilities are second to none, featuring every type of fitness equipment you could need or want."
• "This gym offers new equipment, variety of classes, indoor and outdoor pools, tennis court, and an impressive spa to relax."
• "Two large 25m swimming pools, one internal one external."
• "Spacious gym area with completely new (2016) highest quality equipment."

Cons:

• "A lot of it isn't well maintained and can be left broken for a week."
• "The building is dirty and worn, the roof and air conditioning leak in various places."
• "The outdoor pool was actually FILTHY with a dirty tide mark all around the pool."
• "The equipment now is dirty and heavily worn."
• "The facilities are not well kept, the Celsius area for premium members is always lacking maintenance."
• "It feels like it's long overdue a major refurb."
• "On top of all that, the gyms air con isn't working so it's incredibly hot while working out, equipment is clearly old as there's rust on various machines."

Staff and Service

Pros:

• "Andy's dedication to providing top-notch service is truly remarkable."
• "Every member of staff you come into contact with go above and beyond to help and assist."
• "All the David Lloyd Fitness instructors are very knowledgeable, passionate and professional in every aspect."
• "The staff, in my experience are always very friendly and helpful."
• "The staff went above and beyond to make my time there enjoyable."
• "The staff who welcome you are always so friendly and will go above and beyond to help you find an answer for something."
• "The staff truly make it feel like you are part of their family."

Cons:

• "The staff and manager have serious issues."
• "Poor customer service (not responsive at all), no flexibility with memberships."
• "Very poor customer service, had numerous amounts of abuse from the yoga instructor including while my child is with me."
• "They ignore phone calls, don't reply to emails."
• "Unprofessional and frustrating."
• "The sales people, probably instructed to do so from above, only care about how much money they can make from you."
• "Worst customer service ever! Will never attempt to join that gym again!"

Value for Money

Pros:

• "It’s not cheap but you get a lot for your money."
• "Never full when I go, no need to queue for equipment. Sauna, steam room and swimming pool always available."
• "One of the highlights of my David Lloyd experience has to be the spa facility. It's nothing short of luxurious!"
• "It is admittedly expensive, but for what you get and how they continue to improve the facilities I think it is worth it."
• "But you do get some serious bang for your buck."
• "This is very much a club rather than a sports centre. Highly inclusive and friendly with staff always very welcoming and supportive."
• "Great club, normal membership includes, indoor and outdoor swimming pool, classes, gym, indoor and outdoor tennis courts, restaurant, soft play, badminton courts and kids."

Cons:

• "The only major downside is the cost at £229pcm and £3pcm for baby's membership."
• "Unfortunately, it’s slightly too pricey for my budget to join as a member."
• "I wouldn't pay the crazy prices for this place ever again."
• "It's very expensive, probably only a couple of rate hikes away from me having to leave."
• "It’s probably the most expensive gym membership in the UK outside of London."
• "For nearly £250 a month people expect more. Pull your socks up or people will drift away."
• "Absolutely ridiculous price hikes. 210 pound a month! And the staff talk down to you and become quite snobby when you comment on it."

Cleanliness and Maintenance

Pros:

• "The gym is well equipped and the classes on offer are let by friendly people who know what they are doing."
• "I'm very impressed with how organised and clean the club is."
• "The environment is very clean and tidy."

Cons:

• "Mouldy shower rooms, black mould on the ceilings, shower cubes."
• "The spa and the changing room are not properly clean."
• "Stay away from them! Awful service and stinky sauna and steam room!"
• "The equipment now is dirty and heavily worn."
• "The outdoor pool was actually FILTHY with a dirty tide mark all around the pool."
• "The facilities are not well kept, the Celsius area for premium members is always lacking maintenance."
• "It feels like it's long overdue a major refurb."