Affetto Italiano Reviews Summary

Taste and Authenticity

Pros:

• "These are amazing and taste just like they do over there, with lovely crispy dough and creamy fillings."
• "The Italian deserts I’ve purchased from this bakery are very delicious and authentically Italian/Sicilian."
• "I ordered two surprise boxes, one of cannolis the other of Aragostines. We shared them between four of us, and all agreed that they were very delicious and authentic."
• "My partner is Italian and he said they reminded him of the patisserie shops in Naples when he was younger."
• "They were everything I imagined them to be and more."

Cons:

• "They are way too small and way too sweet compared to cannolis I had while visiting Sicily few weeks ago in Palermo and Catania."
• "The filling was ok, not as tasty as I have experienced before with others, but the pastry was so stale it was not enjoyable."
• "I am an Italian, and was very disappointed in their products. Overpriced and very small for the price I paid."

Packaging and Delivery

Pros:

• "They were well packaged so this is the condition that they arrived in."
• "Order processing is easy and delivery prompt with goods arriving well packaged and quickly by Royal Mail."
• "They arrived in good time and were well packaged."
• "Fast delivery and arrived intact due to the good packaging."
• "Well packaged, good enough to be a gift if that’s what you want."

Cons:

• "Also need to mention that packaging is not the best as the way they are delivered makes them being a little bit shaken and crushed all over the small box."
• "Strangely, the boxes were undamaged but most of the cannoli were badly broken."
• "However, despite the box having tape stating 'Handle with care', several pieces were crushed and broken."
• "Only problem was the deliverer left the box under my gas meter cover which had water in."

Variety and Flavour Options

Pros:

• "I ordered the All In One Box. It tasted fabulous. The Cannolo that had the nutty exterior were definitely the best."
• "I ordered a surprise box of each of the cannoli and aragostini and they are delicious. Lemon and pistachio are my favourites."
• "The pistachio and salted caramel were my favourite. Never had anything like this before, they were beautiful."
• "We opted for the surprise box and received lemon, pistachio and chocolate flavours. They’re all so delicious we can’t decide which flavour we like best!"
• "Ordered 2 cannoli boxes: a surprise box and a chocolate cream box and they were both amazing."

Cons:

• "A little too sweet for us. We loved the Lemon and hazelnut and pistachio, we will buy more of these."

Customer Service

Pros:

• "Excellent customer service with a no quibble refund for the broken ones."
• "I was refunded by the company due to the delay which was really good of them."
• "Very helpful on delivery & was delivered on time."

Cons:

• "When you receive your delivery, there is a slip inside asking for you to leave a Google review along with the statement 'Con Affetto & order number' in return for an extra thank you delivery. This has not arrived after over 6 weeks, so please be aware of this."