Cutter & Squidge Reviews Summary

Customer Service

Pros:

• "Theo was extremely helpful with getting my wedding cake order booked in and was very pleasant to deal with."
• "Even when I made an error one time in my order, they helped me to change the cake with no hassle and prompt reply."
• "Having ordered from this lovely family run business before we knew the service would be great."
• "We did have a minor issue with the delivery but this was acknowledged promptly by Theo and the customer service was top notch."
• "Thankyou for the lovely service Cami 😊"
• "Andrew dealt with a change to delivery details quickly and efficiently and my Aunt and Uncle were delighted with their package."
• "Theo at Cutter & Squidge went above and beyond to help me with my order."

Cons:

• "Worst cake I have ever had... the biggest disappointment for the money I paid for it."
• "Nice staff but slightly chaotic operation - customers need to be moved through the queue quicker."
• "Sadly the package was delivered damaged by the courier."
• "The whole experience was completely ruined from arrival to finish by really rude staff."
• "Really didn't want to write this review but feel the experience wasn't worth the money or time going."
• "Missed the delivery. Now I have no cake for his birthday. It will not be re-delivered until Monday."
• "Unfortunately the service was very slow and they weren’t too bothered about helping."

Product Quality

Pros:

• "Cutter & Squidge delivers on a delicious fresh scone and boiling hot tea experience."
• "Fantastic brownies, possibly the best I've ever had!"
• "One of the best cakes I've ever had - received a double choc salted caramel cake as a birthday surprise."
• "Everything arrived on time, in excellent condition and was truly delicious."
• "The cake tasted sweet with subtle hints of mango. There was no yuzu taste that I could detect."
• "Both were absolutely delicious and went down a storm."
• "The chocolate caramel fudge cake was delicious! It’s rare finding a cake that tastes fresh and natural just like a homemade cake."

Cons:

• "The Mixed Cookie Selection... arrived hard as biscuits that could have been made weeks prior."
• "I chose the seasonal cake and was a bit disappointed in the difference between how the cake looked in the promotion out front vs. the actual product."
• "The cake is the same thing anyone can make at home from a simple recipe book. The ingredients are very average, not great quality."
• "The sandwiches were very basic not much filling and not very nice and we were also given a supermarket Yorkshire pudding that had barely been defrosted."
• "Tried to order wedding cake from here and they do not offer specific delivery times to the designated venue."
• "Complete waste of our time on the day of our celebration. 0/10."
• "The brownie selection was ok, but not great."

Delivery & Ordering Process

Pros:

• "The process was quick and easy."
• "The ordering process is super easy and delivery arrived as promised on time."
• "Delivery was on time and well received by the recipient."
• "Love this company! Andrew was particularly helpful when I needed to change the delivery date, they were wonderfully flexible."
• "Ordered a birthday cake for family in the UK and then had to change the delivery date. Theo was super helpful and was able to make the change."
• "The date of delivery was respected, I received some email notification about the delivery booking the day before so great for some peace of mind, and it came in a proper box, looking fantastic!"
• "The cake arrived at the correct time to the correct address."

Cons:

• "When I called the phone number mentioned in the email in case of any issues with delivery, I’ve been told a first time that someone will look into this and will call me back."
• "Sadly the package was delivered damaged by the courier."
• "Missed the delivery. Now I have no cake for his birthday. It will not be re-delivered until Monday."
• "When looking at the pictures taken by the delivery person, it was definitely not my door that was on the picture and the second picture showed a corner shop."
• "Very disappointed! I ordered a Christmas selection box as a gift for my elderly Step Mother. It was due to be delivered on the 22nd December but arrived on the 27th December STALE!"
• "Unfortunately, the parcel didn’t arrive."
• "I ordered a birthday cake for my son that was made on time but, sadly, never actually got to him because of delivery issues with DPD."