Donutelier Reviews Summary

Donut Quality

Pros:

• "The raspberry creme was well-balanced and had just enough sweetness to balance the tartness."
• "The pistachio was delicate and subtle."
• "The croissants and donuts are the best I've ever tasted. They are very light, soft and with just the perfect sweetness."
• "100% fresh, baked on site."
• "Everything looks absolutely delicious and immaculately decorated."
• "The donuts we got were to die for!"
• "The pistachio raspberry croissant and the Pistachio donut... they were just wonderful!"
• "The hazelnut praline (crunchy swirl on the right) and the banoffee donut (soft moist goodness on the left)... the best donut I have ever had."

Cons:

• "Very, very busy but exceptionally quick service."
• "The pistachio one was a little dry so I didn't enjoy it as much."
• "The donuts are quite large so sharing makes sense (but they taste so good you will not want to!)."
• "The only downside for me was that everything was very sweet."
• "We bought some pastries here quite early, but unfortunately we couldn't eat them until very late in the evening, so they weren't as fresh."
• "Except for the cookie. Nice service, real nice detail in the shop. Loved it."
• "Not as sweet and oily as french ones, not as dry as Swiss gipfeli but really tasty and balanced."

Service and Staff

Pros:

• "The person who served me was friendly and helpful and took his time to advise me on my choice of donuts."
• "The service is super fast."
• "More importantly the staff are very friendly and give you a good experience."
• "Staff were kind, attentive and made great recommendation based on what you like."
• "Staff are friendly and happy to help."
• "Fantastic service and super friendly staff."
• "Staff were amazing and helpful."
• "The lady who assisted me was very nice and friendly."

Cons:

• "His level of service wasn’t consistent and some of the other employees weren’t quite as helpful."
• "The place gets really busy, sometimes there's a long queue put the door."
• "Parking nearby is challenging, like most places are in Central London."
• "Very, very busy but exceptionally quick service."
• "When I walked in I was a bit overwhelmed and indecisive."
• "Classy and busy donut shop and cafe."
• "I suggest to go in with a blindfold so that you don’t order up the whole menu!"
• "Can only pay by card."

Shop Ambiance and Decor

Pros:

• "The interior of the store is bright, lovely, and looks like the interior of a jewel box."
• "The store is quite small and crowded."
• "The place is rather overrated. The pastries definitely look great and are instagrammable."
• "The place was "ok". It looks great for photos of the buns."

Cons:

• "There isn’t much space inside so I suggest visiting and taking it away to enjoy."
• "I suggest visiting and taking it away to enjoy, and oh my stars you will enjoy it!"
• "There is a little bit of seating to eat inside."
• "It's a bit pricy but worth it."
• "Only downside for me was that everything was very sweet."
• "Unfortunately, the ambience is not very appealing, the room (for eating) already looks a bit run down."
• "The shop can still keep the fancy looks, just takes away the icing."