The Vaults Theatre Reviews Summary

Performance

Pros:

• "The performers are awesome, hilarious script."
• "The acting was amateur but had good points in the show."
• "The characters of the show were brilliant and the plot required crowd interaction."
• "Brilliant acts and improvisation, interacting with the audience."
• "The cast are brilliant."
• "Individually, the cast were great. The drag queens were brilliant."
• "Funny and witty. Very lovable characters."

Cons:

• "It’s really not worth anymore."
• "But they were let down by the writing and the show as a whole was disappointing."
• "The food was described by one of my friends as 'prison food'. Super bad quality, cheap, nothing to do with the nice pictures on the website."
• "The show (Mulan Rouge) was average at best, all very smug and bordering on poor panto."
• "The actual show was awful for which they move you around into different sections of the building. Waste of Time & Money."
• "The show is also very mediocre. Barely no dances or anything that minimally resembles cabaret. Queer show, yes, but very poor."
• "The mics kept cutting off for the main actor (11) and you can barely hear some of what they say."

Food and Drinks

Pros:

• "The food was great, fun entertainment."
• "The food was great, the acting and the way the actor got the audience to participate was great."
• "The food was delicious so I stayed until the end."
• "The main course was a lot, delicious and very filling."
• "The meal came with the show, very well prepared and we were surprised."
• "The food was tasty and lots of it."
• "The show was very entertaining and the food was fantastic!"

Cons:

• "I wasn't able to buy a drink because my credit cards wouldn't work and they're cashless."
• "You have to pay all drinks separately and they make a lot of money there for low quality cocktails."
• "The ale/beer was awful."
• "The dining was extremely cramped, expect to be touching people either side of you as it's a bench."
• "Not worth the money. Bad quality headphones, poorly constructed rooms."
• "The place is so damp everywhere."
• "Quirky venue but facilities are very poor considering its fundamental purpose. Coffee wasn't working, warm water for tea, poor dimly lit toilets and inadequate WiFi."

Venue Atmosphere

Pros:

• "Easily accessible from Waterloo Station."
• "Tucked away in a colourful tunnel of graffiti art."
• "Atmospheric....dank....dark and a great venue in a graffiti tunnel."
• "A charming and incredibly cool little venue."
• "Laughed all night. The atmosphere was awesome."
• "Incredible venue, depending on the party that is hosted there the venue changes its theme and creates an alternate magical world."
• "The Vaults are located in a very cool location where there is a lot of cool graffiti."

Cons:

• "However being underground it can get a bit claustrophobic for some people as there are no windows and you will get the whiff of a musty damp smell that you would normally expect being underground."
• "The venue is musty, definitely has an atmosphere you don’t want to spend a whole evening in without concern for breathing in all the damp from the old tunnels."
• "The vaults can be a little dark, damp and claustrophobic."
• "Terrible place, was mouldy and run down."
• "The place felt like a community centre and had a bad smell."
• "Was very hot in there."
• "The place is literally falling apart. I sat on a chair which collapsed under me."

Customer Service

Pros:

• "Staff are friendly and welcoming and create a safe space in the unlikeliest of places."
• "The staff are extremely friendly, drinks are served somewhat quickly."
• "The staff were very friendly, approachable and informative."
• "I had to attend the event in a wheelchair and I was really impressed with how the staff took it into consideration without making me feel different and they did it in such a lovely discrete way."
• "Friendly people."
• "Performers had the hardest job entertaining the guests where the rest failed, and they did not disappoint! The mermaid was just wow!"
• "As a disabled guest both the booking and the subsequent visit was very good with staff only too happy to help."

Cons:

• "Visited here to see Red Palace in its first week -shockingly bad service from the company, bar service and hosts on the night."
• "But one gentleman was particularly rude about me needing to use the bathroom during the show."
• "They oversold the event and didn’t inform us of this until we had waited in line at the door with our tickets."
• "We had to sit on wooden boxes, for the first part of the show, which was a load of old rubbish."
• "Really bad organisation from the front desk and management."
• "We had to argue with them as they did not seem to care about this person's night being ruined."
• "Their access for wheelchairs is limited and users will need to come through the backstage!"

Value for Money

Pros:

• "Well worth the money!!!!"
• "Drinks were plentiful and prices were fair."
• "Good value for money of very tasty drinks & cocktails, there's a cocktail for everyone!"
• "SUPPORT THIS VENUE you won't regret it!!"
• "We are now looking for our next experience at The Vaults."
• "Definitely a fun night out."
• "Roll on next year, will definitely be going again."

Cons:

• "Totally do not recommend and extremely overpriced."
• "If you visit the west end often then this place will leave you disappointed."
• "Badly laid out, terrible directions and an amateur we don't care attitude."
• "They then proceeded to tell us that they couldn’t refund us and we had to go through a third party to attempt to receive a refund."
• "I wouldn't recommend to anyone to go there."
• "I wouldn't go again and if recommending to people (like I am) I'd say, don't pay full price, try get a discount code."
• "Save your Wishmas for something much much better."