New Wimbledon Theatre Reviews Summary

Facilities

Pros:

• "Accessible entrance round the side with step free route to the stalls."
• "The spacious comfortable seats in the front row gave us a brilliant view throughout the show."
• "Seats are comfortable with excellent leg room."
• "Even with seats in the stalls there was a good clear view of the stage, comfortable seating with plenty of legroom."
• "Most of the seats had good views."
• "The seat were comfortable and very sloped so no one was blocking anyone else."
• "Plenty of leg room on the seats. Lovely architecture."

Cons:

• "Only problem was lack of ladies toilets.... massive queues."
• "We queued for the toilets for more than 20 mins and missed the start of the second half."
• "One & only complaint is bathroom facilities, desperately needing updating and replacing."
• "However there were only two tiny female toilets in the whole theatre and the queues were super long and impractical."
• "Most of the toilets are out of order or closed so you really need to go with an empty bladder."
• "Toilets have large cues for the ladies as not enough facilities available."
• "The bathrooms are disgusting and should be cleaned regularly."

Staff and Service

Pros:

• "The staff were all very polite and working hard to make theatres a safe place to visit once again."
• "The staff were polite and hospitable."
• "many thanks to the warm welcome from the theatre staff"
• "Always fab customer service, and never disappointed with the show."
• "The staff were friendly."
• "The staff were lovely, friendly and helpful."
• "The staff at the theatre were very friendly & helpful."

Cons:

• "Too much chatting in audience, do that somewhere else please."
• "Really poor staff experience - paying to take kids go to the theatre and see them cry because the production company does not care honoring the tickets they sold."
• "Staff are rude as ever."
• "Beware if you are not white. Came here with my Asian friend and the fat, bald white security or ticket guy went from nice as pie to white patrons to frosty and rude service to non white people."
• "And a noisy school group with no interventions from front of house who were non existent during the show!"
• "Staff were really noisy about letting late comers take their seats."
• "There was also no interruption from staff when people where on their phones or chatting loudly."

Location and Accessibility

Pros:

• "Right next to a whole host of pubs you can have a great night out."
• "Parking is right next door."
• "Located in a really busy, bubbly part of Wimbledon, with lots of local restaurants, bars and pubs to enjoy Pre or post."
• "A beautiful venue in the heart of Wimbledon"
• "Town centre location so plenty of great quality bars and restaurants nearby and plenty of parking too in the car park next door."
• "The theatre was easy to get to from Ealing."
• "The theatre was easy to get to, near the train station, many places to eat before the show too."

Cons:

• "Parking is limited on spaces."
• "Wimbledon in general is awkward to drive to."
• "Getting the upper circle require climbing 6 flights stairs which isn't ideal"
• "The grand circle requires quite a climb and there's no lift so avoid it if you have issues with your legs or stamina."
• "At the top it can be quite steep, so not for anyone with a fear of heights."
• "It is shocking to see the amount of people who are surprised by the amount of stairs in the building."
• "I would say though that unless you book an access seat or use the access door where the staff will take great care of you, it is shocking to see the amount of people who are surprised by the amount of stairs in the building."

Value and Pricing

Pros:

• "The best local theatre. Every show we seen was 5 🌟🌟🌟🌟🌟."
• "The ticket prices were amazing for what we saw."
• "Ticket prices are cheaper if you book in person at the box office as there's no booking fee."
• "Ticket prices in comparison to the west end are very reasonable."
• "Good value tickets, very pretty inside, decent amount of leg room in the royal circle seats we were in"

Cons:

• "The drinks are very expensive however"
• "The drinks however soft and alcohol were ridiculous in price."
• "£16:30 for a bottle of the worst beans of cider, Magners & a medium red wine."
• "Really over priced drinks a coke and 2 ciders over £17 disgraceful."
• "They absolutely rip you off for drinks & snacks."
• "Booking fees are over the top. £5.80 per ticket for a kids show is ridiculous and £4.50 for an ice cream similarly so."
• "The venue is over priced."