Oriental Gourmet Reviews Summary

Food Quality

Pros:

• "The food is always of good quality, plenty of choice and always the correct temperature."
• "Food was great, and amazing for the price."
• "The new owners have cleaned the place nicely and are delivering incredible, fresh and delicious food."
• "Food of a great standard, constantly being topped up."
• "First time ordering and food was excellent, definitely recommended."
• "Gorgeous food, many varieties even as vegan I had amazing variety of delicious food and sauces."
• "Food is always hit and great quality"

Cons:

• "A very poor selection of food, chicken still pink so uneatable."
• "Food was very bland and disappointing"
• "The crispy duck didn’t contain any pieces of meat just looked like overcooked crumbs!"
• "The food that was available was dried out or tasteless, nowhere near the standard it used to be."
• "When we got to the food it was even more disappointing. A lot of the containers were empty or nearly empty and not being refilled in a timely manner."
• "Hot food emptied on too old dry food then mixed together"
• "Food is always bland and a little greasy."

Service

Pros:

• "We received a nice welcome on a Saturday night."
• "Victoria did a great job serving us even on the busy night of the Christmas lights turning on!"
• "The staff are always friendly and helpful, the buffet is great value for money."
• "The girls serving a amazing."
• "The service is excellent and they do an all you can eat buffet."
• "The three young front of house staff were very friendly and efficient clearing tables and seating customers very quickly"
• "The staff is lovely, went there today on my birthday with family and friends and I had the most amazing service and even a great gift from the staff."

Cons:

• "Really bad experience. No manner how to talk with customer specially a man who does not understand English."
• "This restaurant, it’s staff and customer service is beyond an absolute joke."
• "The girls at the till couldn't care less."
• "The service that was provided by this restaurant was the ultimate display of stupidity and incompetence."
• "Absolutely awful service. Called and placed order at 18:30 2 and a half hours or more it arrived."
• "Driver has attitude problem when you ask for the items you want and wants me to pay before I receive them."
• "Absolutely disgusting behavior from the staff."

Price

Pros:

• "The price is very good!"
• "very reasonable prices for both food and drinks"
• "Great buffet for the price."
• "If you want good food at a reasonable price this is the place to be."
• "Had a fantastic meal very reasonable prices for both food and drinks"

Cons:

• "Charging London prices in a small town is really taking the piss."
• "Seriously overpriced considering the food was very average"
• "Over priced now at £15 pp."
• "Quite expensive for a very small choice."

Delivery

Pros:

• "delivery is always earlier than anticipated."
• "Food was piping hot when delivered within the time given."
• "The delivery service was contact free they left it on the door step rang the bell and stepped back."

Cons:

• "It’s my usual Chinese place to go but the past few times they’ve been late doing the deliveries."
• "Food arrived nearly 3 hours after order being placed for delivery."
• "Delivery was half hour late ordered at 1715 for 1900 didn't arrive until 1935."
• "They take your order & money and then 2 hours later you call & they say the foods on its way and then another hour later you call and they say short of drivers and will have to start order from scratch."

Ambiance

Pros:

• "Well situated at the top of the High Street, this buffet restaurant offers a large variety of dishes which tastes very fresh and well prepared."
• "Has now had a great face-lift. Looks amazing."
• "The restaurant was lively and looking lovely having had a makeover with some new wallpaper and fresh paint and lights."
• "Don’t let the look put you off."

Cons:

• "To be honest the seating area is not too cosy if you are looking for an intimate surrounding."
• "A very cold room for dining. Suggest thermal underwear!"
• "Only problem is it was quite dark and the changing coloured lights was quite distracting."
• "The restaurant is an absolute state; the mould they painted over on the walls is beginning to come through now."