"Lots of choice from many well known retail names..not too busy, the staff at many of the outlets were extremely helpful."
"Good selection of shops over 2 floors as well as easy access to the outdoor shops on the square."
"For a small town like Crawley, I think the management of this mall has done a good job in making it to look and feel like a major shopping place as much as possible."
"This is certainly the best of the shopping centres found in LondonGatwick."
"Visited County Mall Shopping Center for the first time this month and was delighted with the range of shops and restaurants available."
Cons:
"To be honest, this is not a fun place to shop and definitely one to avoid."
"Not happy, I went there as I was told that I could go to JD's to buy some trainers, but instead I was watched like I was a shoplifter."
"The mall itself is very sparse and bland. They need some colour and music, add some life to their stores."
"To be honest, it's a little depressing to go in there at the moment, with all the empty units."
"Not as good as it was. So many empty shops now."
"Like so many shopping malls, this one is struggling to draw customers in."
"In all honesty, The county mall is one of the drabbest malls I have ever been to."
Facilities & Accessibility
Pros:
"Parking, there are 2 large parking lots either side of the mall, North and South."
"Has escalators for those with limited mobility and have difficulty with climbing steps."
"Fully enclosed shopping mall."
"Big shopping center with a large eating area with various eateries to choose from."
"The centre is buggy friendly and has lifts to help you get up to the top level."
"Most, if not all, shops are reasonably accessible with level access and enough space for a wheelchair."
"Always able to get a car parking space. Charges are reasonable."
Cons:
"Shops great but there is not enough seating, on the 1st floor there is practically no seating at all."
"The disabled toilet in the food court is very small and awkward."
"Once again, even though its a Saturday at this time of year, ridiculous queues at lifts and escalators and the car park pay machines."
"Very high parking fees due to the time it takes you to get anywhere of any significance."
"Parking isn’t free, which is questionable. Distinct lack of child friendly parking spaces."
"Not pram or wheel chair friendly. Quite often only one lift working for the whole of the mall."
"The lift in WH Smiths is very small and the one in Next is not only tiny but doors are 90° to one another so no good in wheelchair or mobility scooter."
Food & Dining
Pros:
"A good shopping Mall with a very good food court ...quite why we need two Costa Coffee shops in the same building I don't know."
"Easy parking very cheap excellent selection of of shops catering for most needs a very nice food hall with a large selection of meals vegan vegetarian etc."
"Not a lot of choice within the food court area but there are many other food & coffee shops else where within a couple of minutes walk from the centre."
"Great shopping centre, big eating area with lots of outlets."
"Many restaurants and coffee shops in the food court and in the shopping area catering for a wide range of tastes."
"Very friendly staff, the food quality and selection is fantastic."
"An excellent mall with a nice selection of stores, dining places and coffee shops."
Cons:
"However, I would avoid visiting on a Sunday, as many of the shops and concessions close before the Mall itself."
"The only let down was the lack of choice in the food court."
"The food court is stuck in the 90s, units that have been empty for years."
"We ate in the food hall, not as much choice as before, Burger King expensive."
"Then we went to eat in a food court where the tables were so sticky and dirty my paper napkins was sticking to the table! Disgusting!"
"Awful place, toilets in food court filthy."
"Choice of shops not bad, but do this town really need 5 costas?. County mall food court tables and floor always dirty."
Parking & Transportation
Pros:
"Parking prices are okay and there always seems to be enough spots (roof is always empty worst case)."
"Parking charges are very reasonable too."
"Parked in South entrance, plenty of space for parent parking."
"It is a ticket less car park and recognises your number plates which is clever."
"Plenty of parking. Parking is quarter of the price than Churchill square at Brighton."
"The bus station is just outside the Mall which is very convenient for people who travel there on the bus."
"Parking only £3.50 for 4 hours! Brill!"
Cons:
"This causes severe overcrowding long delays and annoyance."
"The car park is disgusting, down ramps on upper levels 5 inch raised tarmac/concrete mounds all the way down."
"The car parking arrangements are a joke now."
"Parking here is always a nightmare, needs improving."
"The parking charges are a bit of a rip off as well. It is £2.50 even if you just pop in for 15 minutes."
"Usual shockingly overpriced parking fees."
"The parking is a minimum charge of £2.50, a bit steep of you only intend to visit one store as I did."
Cleanliness & Maintenance
Pros:
"They have updated the shop with signs, sanitising station out the front."
"The Mall seemed clean and modern, and the staff were very polite."
"Toilets are kept clean."
"The food court is always kept clean and they have designated areas for cleaning."
"Building is clean, bright and was able to park."
"The public convenience is kept clean and fresh."
"Clean and tidy, fully occupied so none of that empty-store-front run down stuff that other towns sometimes have."
Cons:
"The toilets smell horrible a lot."
"The car park is filthy and has poor ventilation despite being semi open air."
"Toilets smell most of the time. They look outdated and constantly dirty."
"Baby changing facilities are a disgrace. Standards are very low."
"It seems to have fallen a bit into disrepair, few things just need a bit of a touch of paint... modernisation..."
"Management of this shopping centre don't give a dam about customer experiences."
"Hardly anybody followed arrows. Seats taken away. Not disabled friendly."