Highcross Reviews Summary

Facilities & Accessibility

Pros:

• "The facilities, accessibility, cleanliness and choice are leaps ahead of anywhere else I’ve been."
• "It is accessible for wheelchair users."
• "The building is stunning inside and out, with high ceilings and plenty of space so it doesn't get too crowded even when busy!"
• "Toilet facilities are good and accommodate everyone."
• "Always clean, public toilets including disabled loos."
• "The whole centre is Wheelchair accessible from car park and street level."
• "Public toilets are always clean and there are numerous maps throughout the complex to ensure you can navigate your way around."

Cons:

• "Parking was a bit of a nightmare to get in and out."
• "The amount of shops available is very low and it all seems to be clothes these days."
• "Hand sanitisers were of poor quality."
• "From the car park you have to go down on the lifts there aren't no stairs and you're waiting a good 15-20 minutes before being able to access the shops."
• "It's hard to find a map so it can be tricky locating the store you want or bathrooms."
• "The toilets are only on the ground floor which isn’t great imo, should be on both floors."
• "Decent number of shops but they really need to sort out their lifts and their car park."

Shopping Experience

Pros:

• "Great place to shop with all your shops in one place. Caters for all needs."
• "A great range of premium high street shops."
• "High Cross has a really good range of shops."
• "The variety of shops and brands is impressive, offering something for everyone."
• "Highcross is a large shopping centre with multiple major brands."
• "A huge shopping centre with lots of great pubs and shops for every need."
• "You can find all major brands under 1 roof."

Cons:

• "Way too many shops have closed."
• "The shops that are there are nothing to write home about."
• "Same as most other shopping centres. More and more empty units every time one visits!"
• "The shops are closed, it looks like a run down shopping centre."
• "Very disappointed with this shopping centre, thought that it would be bigger then it was, but was very small and a lot of the shops were boarded up."
• "There are a wide selection of stores, but not nearly the variety you'd assume from a complex of this size."
• "Somehow misses the point of travelling to Leicester - could be anywhere."

Parking & Accessibility

Pros:

• "Easy access from the multi-story car park."
• "Cheap parking £2.50 after 1800."
• "More than enough parking on the John Lewis car park."
• "Easy parking."
• "Parking is very close."
• "Car park conveniently connects to the shopping centre."
• "Parking is also good and there is a covered bridge from the car park to the Highcross."

Cons:

• "Only down side is the lack of free parking like at Meadowhall."
• "The charges are vast too: £3.50 for two hours at the time of review."
• "There is plenty of parking which I found expensive."
• "The car park will always be busy. And a little bit of pricy."
• "Parking was expensive £3-50 for 1 - 2 hours."
• "The car park is a little on the expensive side and finding a space at busy times is difficult."
• "Parking can be quite expensive if you are there for a while."

Customer Service

Pros:

• "Customer service in most stores is excellent too."
• "The customer experience and polite staff all make up for it."
• "Friendly and helpful staff that host many events and promotions throughout the year!"
• "Lovely friendly staff and a very helpful Hostess to meet us and guide us to the correct person who could help us with our enquires."
• "Staff are very friendly."
• "The staff in the stores I visited were friendly and helpful."
• "Centre staff are friendly and helpful."

Cons:

• "Been coming here for years BUT won't be rushing back."
• "Spent 2 hours in John Lewis and amazingly got everything I wanted. Store well organised and well stocked. Good displays......but.... staff really do need to be more engaged with the customers."
• "Some staff are really helpful but the odd few seem dismissive."
• "One shop I did go in I received very poor customer service."
• "The only issue here is the availability and friendliness of the mall staff."
• "Not professional at all. I still didn't get any apologies just excuses for their mistake."
• "This place has seriously took a turn for the worst over the past 5 years. The shops are either completely run down or closed down."

Additional Amenities

Pros:

• "They even have a faith room in case anyone needs to pray etc."
• "Great shopping centre with many Christmas decorations at this time of the year."
• "The center was decorated beautifully for Christmas and the markets outside the center were nice too."
• "Highcross is always beautifully decorated on special occasions, always clean and airy."
• "Has a prayer room on the ground floor near the toilets."
• "Also the nappy changing room has a toilet that is brilliant for toddlers that are being toilet trained, as it has multiple toilet seats on it to stop them falling in."
• "The food court has a great selection, and the dining area is spacious."

Cons:

• "Could do with new inventions, different food outlets on one level of the floor."
• "The space for worship is single, stuffy and inadequate."
• "It's depressing and we feel unsafe as a family here. Won't be returning."
• "It's OK but looks outdated."
• "It does not have a food court internally you will need to go outside for most of your eating."
• "Don't visit this much, the high Street is a dying place. There never seems to be any atmosphere."
• "The multi faith room was essentially just a wet room? its definitely not the best room to pray in."