Passion For Paws Doggy Daycare Essex Reviews Summary

Service Reliability and Timeliness

Pros:

• "The ETAs are spot on, she comes back ready to rest."
• "Pick up and drops off are always reliable and they are easy to get hold of if you need to."
• "Pick up is always on time and professional."

Cons:

• "The pick up and drop off times, such a great service that they do this, but it didn't work for us as the times they picked and dropped her off were often inconsistent."
• "They promised that they'd be with us within the next 30 minutes, after 30 minutes, they added another 15 minutes."
• "Completely unprofessional way of treating the people that need to utilize their services. Set plans to pick up, then never do."

Customer Service and Communication

Pros:

• "Passionate about what they do and it really shows! Jax gets so excited when he sees Tom and his bus coming to get him."
• "The staff are incredibly friendly, they answer questions and queries quickly."
• "Nell and Tom have been absolutely amazing with our little cocker puppy Wally from day 1."

Cons:

• "Completely unprofessional way of treating the people that need to utilize their services."
• "I remember getting threatened when I told them I was going to leave a review.. Not surprised at their response to those who gave them negative comments."
• "IF YOU CAN FIND AN ALTERNATIVE PLEASE DO! They made me wait NEARLY 2 HOURS and did not even bother showing up."

Puppy and Dog Socialization

Pros:

• "Our puppy, Billy has been going to this day care for few months... playing with his mates and all the activities."
• "She is so well looked after and has lots of walks and outdoor play time with the other dogs."
• "My dog Barley appears to highly recommend P4P, he get's so excited to see Tom pull up in the morning to take him off to daycare."

Cons:

• "After a few times however our dog didn’t want to go in the van anymore so we stopped sending him."

Updates and Photo Sharing

Pros:

• "Passion 4 Paws will always send us one or two update photos the day that they have him so we know he's well and having fun."
• "We keep receiving photos of their activities."
• "I get photos of Twiggy throughout the day and I’m always kept up to date on pickup and drop off times."

Cons:

• "Shame they unfollowed our dogs Instagram account after she left p4p. That kinda left a sour taste in my mouth."