LondonWoof Reviews Summary

Staff and Service Quality

Pros:

• "Cesar, Art, Gabor, Raquel and everyone else I have met are tip top individuals with a true love of dogs and a passion for what they do."
• "They always manage to fit him in if we need a last minute booking and are always happy to accommodate slightly crazy requests like pictures of our Gus playing with his other doggy friends."
• "Reliable and trustworthy and efficient to respond to every request."
• "The staff is top notch - they really love the dogs and take great care of them AND their humans!"
• "Everyone who works at london woof loves animals and they are all so nice and caring."
• "The team are always friendly and clearly enjoy their work."
• "The staff are really friendly and caring, and my Rosie comes back happy and tuckered out after a hard day playing :-)"

Cons:

• "Do not use this day care, you may not get your dog back at the end of the day."
• "WARNING: ****AVOID AVOID AVOID*****Don't go near this 'outfit'."
• "She called them first but they were, according to her, rude and unhelpful."
• "When I called them the lady was rude."
• "I think there's not enough staff for all the dogs and the pets don't receive the personalized attention they need."

Facilities and Environment

Pros:

• "The London Woof Instagram and Facebook accounts are also great ways to get an insight into life at London Woof, and we love it when Stella is tagged in a photo or video clip."
• "I visited their facility a month before our miniature Schnauzer pup arrived and I was impressed by how spacious the grounds are, especially the outdoor area which has a small pool and covered resting area."
• "The space is also perfect with lots of grass space to run, with pools and water play during summer time."

Cons:

• "Our puppy was attacked while boarded here."
• "Lastly having visited the venue and speaking to other owners I personally think there are too many dogs on the site which is sandwiched between two nursery schools... which is probably why they have a problem with excessive barking."

Communication and Customer Service

Pros:

• "Communication is really great, Gabor is always available by phone and especially in the beginning when we were worried about Stella settling in, he kept us up to date on how things were going and put up with our constant texting!"
• "The manager calls each day to provide feedback and takes time to listen to me and address any questions or concerns I have."
• "Gabor in the office is super helpful."
• "Their office manager, Cesar is the best and writes the most detailed, personal email messages back to my basic emails."
• "Gabor is always on hand for queries and concerns and the team are so flexible and helpful."

Cons:

• "No one from London woof had called me yet to say my dog was missing!!"

Convenience and Flexibility

Pros:

• "Last minute changes to schedules and emergency overnight stays are always catered for."
• "They have a flexible business model in that you do not need to lock in specific days with them (but do need to book in advance obviously)."
• "From my perspective, they are very flexible (much more so than some other daycares) and the online booking portal is great."
• "The transport to collect and drop off is so handy too."
• "Our dogs are picked up and dropped off for door to door service, which is greatly convenient."
• "Unlike other doggy daycares, London Woof are completely flexible - you do not need to commit to certain days or number of days per week and their online booking portal makes it super quick and easy to arrange daycare and other services."
• "They are always so accommodating to help us out with last minute changes where they can."

Cons:

• "They lost our dog after letting him off lead in an unenclosed park (without our permission)."

Overall Experience

Pros:

• "Honestly, they are amazing and thank you London Woof for all you have done for us!"
• "Very happy we found London Woof!"
• "We trust them implicitly."
• "Our puppies always came back happy and tired; it's what you want from a day care!"
• "Would whole-heartedly recommend them to anyone."
• "I cannot recommend LondonWoof enough to any dog owners."
• "Our dog Francis Loves his time here. He comes back happy and tired and we cannot recommend this place Enough."

Cons:

• "I hope there were no dogs in your van on Hogarth Roundabout this morning."