McDonald's Reviews Summary

Customer Service

Pros:

• "Picked up a drive-through on a few occasions always had good food, this Monday 17th approx 7:30 am met a great guy on the mic and then till very cheerful and polite keep up the good work."
• "Staff friendly and welcoming."
• "The staff insisted on bringing the food to my table and were genuinely happy to help."
• "The staff were helpful, polite and very efficient and the cleanliness of the restaurant was to a very high standard."
• "Staff was professional and kind, burger taste good and love the fries as always."
• "Cherol, was looking after the floor area. She was extremely efficient at keeping the tables clear and was lovely to everyone."
• "There was also a petite girl with blonde hair who was behind the counter. She was happy to assist with additional condiments and brought a lovely smile to the restaurant."

Cons:

• "Most of the staff have the most sour faces and talk about customers once they have left the counter."
• "The worst customer service ever, really couldn't believe how we were treated."
• "Drive through was so slow took around 10mins before placing order then just sat in the queue and did not move."
• "The workers was rude and had no clue what they was doing they looked like npcs (not playable characters)."
• "Very rude duty manager even though we proved an order was placed on the app by showing the money had left my granddaughters bank account would still not let us have the order."
• "Very slow and poor service looks like the staff need to work more as a team rather than arguing with each other."
• "McDonald staff are very unhelpful and refuse to let my 3 years old son use toilet when he struggle to keep it."

Cleanliness

Pros:

• "Clean tidy and staff did meet and greet."
• "The place was very clean and well laid out."
• "Clean. Guy clearing and cleaning tables all the time plus guy outside clearing car park."
• "The place was very clean, clean tables and loos, and the service was quick."
• "Always clean and staff are friendly."
• "This particular site is fine as far as it goes. Clean, tidy and presentable."
• "Tables were shiny and clean."

Cons:

• "Floor was sticky at the till, toilets were disgusting and just generally rubbish."
• "All tables dirty with last persons food remains and packaging left over 40 mins after they left and still there when we left."
• "Also i asked for the cheeseburgers to be with no gerkins ...so plain cheeseburgers with ketchup ...again at home ...yes were plain...but no cheese in the cheese burger and no ketchup."
• "Nobody cleaning tables and the floor was disgusting."
• "The floor indoors was greasy and brown with dirt."
• "The order screen was covered in grease and greasy fingerprints."
• "Table and high chair were dirty and had to ask some old geezer working there to clean it."

Food Quality

Pros:

• "I had to make a pit stop for food and McDonalds was on route. I was drawn in by an advert for the limited edition Double Big Mac and was pleased with the result."
• "Food served quickly and correctly."
• "I was very nice and the food came perfectly hot and we didn't need to wait ages."
• "Food is also very hot and delicious!!"
• "Burger was well assembled, although not as hot as it could have been. Chips were hot, nice and crispy, and not too salty, very enjoyable!"
• "The food was just like a McDonald's and it was hot."
• "The food was exactly as you'd expect. Yummy!"

Cons:

• "My quarter pounder was cold and only had a slice of cheese and 2 tiny gherkins in."
• "Food was absolutely stone cold and disgusting."
• "Yet again for the umpteenth time our food was incorrect / missing when delivered."
• "Happy meal nuggets were cooked in suspect over carbonised shortening. You can taste the nasty bitterness."
• "Waited 35 minutes after ordering before food arrived, which was cold!!!"
• "Wife's Jamaican burger was cold as well."
• "Burger was like I reheated it for 10 seconds in the microwave, just above room temperature!"