Tails In The City Reviews Summary

Staff and Service

Pros:

• "Great environment for your dog to be in with great staff who truly love and understand dogs."
• "The staff are amazing and they look after the dogs very well, deciding which dogs should play together."
• "Staff are amazing and I feel so comfortable and reassured when leaving him there."
• "The staff, facilities, the price and the welfare to dogs are second to none."
• "All the staff are very caring and friendly and clearly love the dogs."
• "The staff are friendly, kind and clearly love and understand dogs well."
• "Staff are wonderful. Very caring of all the dogs."

Cons:

• "Staff obviously hadn't watched him close enough."
• "Bullshit reply from the owner. Disgusting. Dogs left in vans with no windows or water."
• "Dogs being locked inside vans with no windows, other dogs being screamed and shouted at for jumping on the knee of a staff member."
• "Locking dogs in vans during hot weather without access to water and screaming at others."
• "If you don't mind you pet being locked in the back of a standard 06 plate van in the dark with no windows then this is a great place to leave your dog."
• "I have seen the dogs locked up in the van, and i think as a dog lover this is very cruel."
• "Do not trust these people, seen numerous people reports that they have put hyperactive dogs in the back of their van with no light, no window or water."

Facilities and Environment

Pros:

• "The site at Tails in the City is brilliant; purpose built to provide everything dogs might need, with plentiful water for drinking and huts for the dogs to shelter from the cold and wet weather."
• "They have excellent areas to run around in for the pups."
• "Lots of play areas, toys and rest areas."
• "Fresh water bowls for the dogs is situated all around the site so is available throughout the day."
• "The facilities are brilliant as there are different large pens for dogs of different abilities ie. lively dogs, older dogs, etc, and each pen has its own hut for shelter."
• "Its just fantastic, different areas, flooring, things to chew and dig. An all round sensory experience for dogs."
• "There is so much interest for them with all of the hills and tunnels and of course the hay bales which are often there for all of the dogs to play on."

Cons:

• "Think there should be more indoor buildings for this place as the location is not far from the river mersey so the wind and rain and cold is quite bad at times."
• "The set out of where the dogs were supposedly being cared for was unsafe and unsecured."
• "Absolutely shocking treatment of dogs."
• "During the summer I'm sure this place is fantastic but for us we would prefer an indoor place."
• "I can imagine the place to be cold for puppies (over 12 weeks)."
• "If I could've given a 0 I would, thankfully I have never left my dogs with these people however I witnessed first hand the appalling treatment of dogs."
• "Don't let the 5 stars fools you. She had admittedly told an ex-employee she asks her friends to give her reviews!!!"

Customer Experience

Pros:

• "Within a week of using tails my carsick puppy could happily be driven for any length of time and to this date is happy in a car."
• "Zeb immediately started running around and playing."
• "I can't recommend tailsinthecity enough. They look after your dog as if they were their own and the dogs are very happy to be there."
• "Even if I didn’t work close by I would still send Reg for the socialising her gets out of it."
• "My little Chihuahua has been coming to tails since he was 12 weeks old and it’s honestly the best thing I could of done."
• "I can honestly say, I adore working there and seeing the dogs run around, play and have fun."
• "Our little DJ has been going to crèche now for over two years. She bounces in and is always excited to go and always comes out happy."